Market Communication Coordinator
Lynk & Co International AB / Marknadsföringsjobb / Göteborg
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Gotland eller i
hela Sverige This isn't a conventional car company. We 're a new global brand that focuses on the need of the connected generation, sustainability, and a hassle-free customer experience.
Customer communication is a group within our Customer Engagement department. Our primary objective is to support information transparency and accessibility. We are looking for three new colleagues with native level Spanish, Italian and French
Market Communication Coordinator
You will be providing actionable customer insights to business owners and development teams at Lynk & Co. As well as support our customer-facing staff with the ability to communicate efficiently and tailored to customers via various channels.
You love to understand the customer and collect and analyze what questions are coming to our customer-facing staff. You translate the findings and drive improvements and push for self-service within the complete communication landscape. Deflect unnecessary questions and make sure our staff can communicate accurately, informed and on-brand with our customers.
You can be based in one of our following offices Gothenburg, Barcelona or Amsterdam.
What you'll do
• Identify, consolidate, and escalate the market-specific customer insights
• Highlight customer issues or questions in need of attention
• Identify gaps in our knowledge database and support to maintain high quality and accessibility to information.
• Secure and review chatbot content in accordance with market-specific needs (language requirement)
• Drive improvement in the interaction with our customers in identified customer scenarios in need of attention.
What you bring
• Experience in the field UC, CX, service design or similar
• Experience in customer data analysis (qualitative or quantitative) OR Experience in chat bott maintenance and any natural language processing
• Native proficiency in either Spanish, Italian or French
Proven experience in navigating complex processes in relationship with the needed communication leading to the desired customer experience is seen as meriting.
What we offer
• Be part of a global and diverse team, with teammates from over 26 countries and an equal gender split
• Be part of fun work culture with a high team spirit. People really enjoy their teams and get along well with their teammates.
• Be part of creating something new that has never been done before. The pace is fast and it is never boring!
• Get the best of both worlds: a start-up atmosphere with the support of an established organization
• Make a difference. We're a lean team with a flat hierarchy, so every contribution has a direct impact
Sure, we have all the basics in place like pension and insurances, wellness allowance, and flexibility in where and when you work.
Working for Lynk & Co
We're not into a strict hierarchy, but we do like collaboration, creativity, and people who challenge norms. We've cultivated a culture of personal development and role growth. If you're an original thinker who values being open, personal, and challenging, then you'll fit right in. In general, we think that imagination is just as important as expertise, and instinct can be as valuable as experience.
Sounds good? Well, then we want to hear from you.
Our recruitment process
We work with a competence-based framework. You apply by submitting your LinkedIn profile or CV written in English and answering a few questions.
Our selection will primarily look at acquired competencies and skills.
As part of our recruitment process, we use psychometric assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role.
We look forward to receiving your application as soon as possible, but latest 20th of June. We will do an ongoing selection of candidates during the application period, so don't hesitate to submit your application if you're interested.
If you have any questions about the recruitment process, please reach out to Mira Kantola, via
mira.kantola@lynkco.comTo learn more about us, check out our (
https://www.lynkco.com/en/) and follow us on (
https://www.linkedin.com/company/lynkco/) and Facebook (
https://www.facebook.com/lynkco.global/), or if you want to watch our film from our reveal you can see it here (
https://hello.lynkco.com/)LI-Hybrid
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2022-05-30ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2022-06-20
Klicka på denna länk för att göra din ansökanFöretagLYNK & CO International AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Lynk & Co International AB (org.nr 559151-8161),
https://www.lynkco.com Arbetsplats Lynk & Co
Kontakt Maria Rodelius
maria.rodelius@lynkco.com Jobbnummer 6692917
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