Manager Technical Support Electrical
Volvo Personvagnar AB / Elektronikjobb / Göteborg
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hela Sverige Customer Service is a unit within Volvo Car Corporation, responsible for the global aftermarket business,
development and distribution of genuine parts, service- and repair methods and accessories.
Our ambition is to be the most desired provider of parts and service to our Volvo dealers and customers
and thereby contribute to creating the most exciting car ownership experience for the customer.
To live up to this, our aim is to be a global customer service organisation where we work together with the sales companies and the importers
as a team.
Our head office and central distirubution centre are located in Gothenburg with 1200 employees.
Short description of the department:
The section 57360 Technical Support belongs to Technical Service within Customer Service. 57360 are active within the Current Model Quality (CMQ) process. The section consists of four Technical Support Groups responsible for Product Follow Up and Market Support of Volvo vehicles worldwide.
57362 is a newly established group responsible for Product Follow Up and Market Support in the Electrical area. This group has two main tasks:
To identify, define, prioritize and together with CMQ solve quality concerns on our cars and to communicate technical solutions to the markets in Technical Journals.
To support workshops and National Sales Companies to fault trace and repair customer vehicles.
We are now searching for the right person to take on the important role as manager for this group.
Job Description:
Your tasks as a Manager Technical Support Electrical are:
Manage the group to meet high expectations and targets within budget frame.
Develop vision, mission, targets and KPI:s together with 57360 management team.
Lead the daily operation in the group.
Develop competencies and efficient work procedures & processes.
Represent the group in different CMQ and line management meetings.
Operational work as Product Follow Up or Support Engineer.
Initiate/maintain flawless communication with product technical staff in the market/sales companies and within CMQ.
To develop your employees to meet future needs.
Profile Qualifications:
Technical Engineering Degree.
Good general technical vehicle competence and deep knowledge within the Electrical area.
Good leadership qualities with ability to motivate the team to deliver on time, with the right quality and at the right cost.
Managerial or other Leadership experience from previous assignments is a merit.
High practical and theoretical knowledge in VCC working processes/procedures.
Have the interest to lead and develop new efficient way of working (processes, methods and tools). Knowledge in LEAN methodology is a merit.
Fluent in the English language.
Personal Profile
Good communication skills.
Good Team working skills and networking ability.
Analytical and self driven person with inspirational and motivating appearance.
Union representatives:
Unionen: Ingela Gustafsson, +46 31 325 86 07
AKPV: Harun Redzic, +46 31 325 25 41
Ledarna: Mikael Olofsson, +46 31 325 85 70
Please contact:
Lars Lindahl , tel +46 31 59 65 53
We want your application at the latest 2012-03-23.
Publiceringsdatum2012-03-12Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-03-23
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FöretagVOLVO PERSONVAGNAR AB
AdressVOLVO PERSONVAGNAR AB
40531 GÖTEBORG
KontaktuppgifterTelefonnummer: 031-590000
Jobbnummer 1184101
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