Manager & Lead User Experience

Volvo Group / Chefsjobb / Göteborg
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Connected Solutions is a global organization within Volvo Group focused on creating the services of tomorrow. We work at the forefront of connectivity by collecting and analyzing telematics data from 700 000 Volvo assets. This way we can forecast the future and help customers succeed, while increasing the safety, quality and sustainability of Volvo Group products.

Consumer Services is the function within Connected Solutions that is responsible for the end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders we create value through fantastic user experience and business enhancing services and products.

We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.

Sounds fantastic? Yes, we think so too. If you want to be part of our exiting journey and awesome team we have an opportunity right here.

We are now looking for a User Experience Lead. In this position you are responsible for the user experience of the new digital customer channel as well as overall user experience mission, plan and way of working within Customer Connect. We want you to take user experience to the next level.

Welcome to the heart of connectivity!

Key Responsibilities
Develop and grow the overall competence, capabilities and mission for user experience
Establish a user centered design process that takes an understanding of the users and their context as a starting point for all design and development
Lead and mission the why, what and how of product / service use
Secure, develop and maintain a seamless, fluid experience for the users of the digital customer channel
Build, develop and lead a high performing team user centricity culture

We believe that you have a solid experience from user experience design in the automotive landscape. You have a passion and drive to spread the knowledge and mission about a user centric way of working. You are passionate about people, customer value and technology.

You have a Master's degree or equivalent as the basis for your career. You are fluent in English. International business experience is a merit. The successful candidate will have shown a winning attitude and great persona in combination with a strong track record and references.

Competence Profile & Qualifications
Background in and experience from leading interactive design and user experience design and development
Ability to set direction for and lead the implementation of superior user experience design and ways of working
Passion for bringing the best experience to our users
High level of creativity combined with good leadership capabilities
Excellent presentation and communication skills
Successful in building excellent working relationships and networks
A strong believer in culture, genuine care for people and value driven performance

The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.

Connected Solutions is a global unit in the Volvo Group that lead the development of the Volvo Group's connected solutions and supporting capabilities to further strengthen the Volvo Group position and competitiveness in the area. Part of Connected Solutions is Volvo Group Venture Capital with a focus on creating new business opportunities for the Volvo Group through partnerships.

Publiceringsdatum
2018-07-18

Så ansöker du
Sista dag att ansöka är 2018-08-17
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Företag
Volvo Group

Adress
Volvo Group

40508 Göteborg

Kontorsadress


Jobbnummer
4255033

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