Manager Customer Claims & Process Managemnt Emea
AB Tetra Pak / Inköpar- och marknadsjobb / Lund
2025-03-18
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Job summary
The Customer Claims & Process Management EMEA Team is a regional team belonging to the Services Customer Issue Resolution organization. This team is responsible to handle and secure a proper management of all our Customer Financial compensation requests in line with our Tetra Pak policies ensuring the proper cost allocation and providing feedback in a timeline manner.
We are now looking for a Manager Customer Claims & Process Management EMEA who will be responsible to lead a team of System Issue Analysts and ensure that we have the required capabilities to manage our customers' Technical Issues related Claims providing customers high quality services and response.
The position is permanent and to be placed at Tetra Pak Offices in Sweden.
What you will do
As Manager Customer Claims & Process Management EMEA you will lead a team based within the Europe, Middle East and Africa markets in the Customer Issue Resolution organization. You will drive work standardisation and optimisation for all customer claims, securing compliance with Tetra Pak procedures and policies. You will lead a team responsible to analyse data, propose and drive continuous improvement initiatives to achieve organizations' objectives. You will identify and support growth & development opportunities within the team aligned with global HR processes and tools.
Main responsibilities:
Lead the team for an efficient and effective management, analysis and decision making of customer claims in a timely manner according to Claim policy and financial escalation procedure
Enable accurate and efficient management of Cost of Poor Quality and secure proper cost allocation within EMEA region
Drive a continuous analysis on Care to Assist main performance indicators to highlight and lead continual improvement opportunities
Be the Local Process Driver within EMEA region actively participating and maintaining a network of contacts with relevant colleagues
Build and develop appropriate competence in the organization through competence mapping, coaching, mentoring and formal training to ensure skills are developed and updated
We believe you have
Tetra Pak products and services knowledge
PSM competence
Quality Analysis, Process & Culture knowledge
Customer & Business understanding
C2A Process Knowledge
English language in writing and speaking
OFSP & OFCE process knowledge, preferred
Competence to manage QuTI-P and SAP, preferred
Commercial Practices & Insurance Claim Mgmt, preferred
General Finance Knowledge, preferred
Project Management basics, preferred
Team & Key stakeholders Communication and Leadership skills
You are a structured and analytical person with excellent communications and presentation skills. You are driven by customer-centricity and you are a decision maker. You find it easy to collaborate with people on all levels and you have excellent negotiation and conflict resolution skills.
If you believe you tick the boxes, even if not all, we would love to receive your application!
We offer you
Variety of exciting challenges with ample room for development and training in a truly global landscape
Great opportunities for building your own area of competence and expertise within the team
Equal opportunity employment experience that values difference and diversity
Market competitive compensation and benefits with flexible working arrangements
Apply now!
There is a preferred candidate
Please complete and submit your CV in English to
HR.Res.Admin.Sweden@tetrapak.com no later than 2025-03-28
Så ansöker du Sista dag att ansöka är 2025-03-28
E-post:
HR.Res.Admin.Sweden@tetrapak.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare AB Tetra Pak (org.nr 556050-0398)
Ruben Rausings gatan (
visa karta)
221 86 LUND
Arbetsplats Tetra Pak
Jobbnummer 9228514