Manager - Technical Services
Axis Communications / Chefsjobb / Lund
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hela Sverige About Axis Communications
As the market leader in network video, Axis is leading the way to a smarter, safer, more secure world — driving the shift from analog to digital video surveillance. Offering network video solutions for professional installations, Axis’ products and solutions are based on an innovative, open technology platform.
Axis has more than 1,000 dedicated employees in 40 locations around the world and cooperates with partners covering 179 countries. Founded in 1984, Axis is a Sweden-based IT company listed on NASDAQ OMX Stockholm under the ticker AXIS. For more information about Axis, please visit our website
www.axis.com.Ref: 830
WHAT IS AXIS?
Axis is not just a company - Axis is a culture, Axis is a way of life. The employees here are innovative, dedicated and energetic and that’s just the beginning. Our employees are the driving force of the company and seek to move it forward towards the goal of being number one in our industry. We allow and promote independent thinking; we seek to act as one,
to be always open, and to think big!
At the moment we are looking for the right person to fill an opening as a Manager within our Technical Services team.
WHAT WILL YOU DO?
The team at Axis, which is responsible for the technical support and related customer care for our EMEA markets, consists of close to 25 people. To allow for further growth in terms of people and services provided, we now seek a person that can join the team as a Manager for the groups covering the Southern and Middle Europe markets.
In this role there is a focus on the customer care aspect of the Technical Services function, but you still need to be conversant with and interested in technical products and matters to be able to understand the scope of the day-to-day work in the team and to participate in certain type of meetings and discussions.
Among the tasks and responsibilities we expect you to carry out we want to point out the following:
• Maintain work and vacation schedules for your own team so that all support channels (e.g. phone and chat) on relevant languages are sufficiently covered, and when needed align and adjust such schedules with other groups in the team
• Not only facilitate but also engage in the day-to-day work for the Technical Services Engineers (TSEs) in your team so that work possibilities are good and that service level goals can be met
• Be available for team members to help and to coach on day-to-day issues and situations such as; to answer and give advice on process- and handling matters, difficult customer situations, who to seek assistance from, the use of tools and guidelines, interaction with sales offices, and other day-to-day case oriented questions
• Be attentive to caseload/workload peaks and situations when service level goals (overall goals and as defined in guidelines) cannot be met and look for possible load balancing alternatives; primarily within your own team but otherwise in other ways
• Facilitate “best practices†to align work methods between all groups in the team, and if feasible propose updates of the guidelines
• Perform recruitments and govern the introduction of new employees (prepare workplace, synchronize introduction and training schedule, introduce guide lines, service level goals, etc. and follow-up)
• Coordinate proofreading, which is a task also performed by the Technical Services team
• Take responsibility also outside the own department with an ability to see the big picture and based on that prioritize, influence, and look for improvement change
• Conduct manager responsibilities such as to perform appraisal talks and performance reviews, set salaries and handle salary talks, and manage people in your team on an individual basis as called for.
The position involves a few travels a year within the EMEA region.
WHO ARE WE LOOKING FOR?
You’re a service and open minded, social, empathetic, and structured individual with a documented experience from managing people in a team, either from project management or as a manager or team leader for example. You have very good organisational skills and an ability to coordinate complex issues with several different parties involved.
We value the team, team dynamics, and what that accomplishes in daily work. We therefore think you can take on full manager responsibility but without the need to be the main driver behind every initiative or activity in your team. We think that a good management skill is to influence a development rather than dictating it, while at other times management calls for clarity and a clear path of direction. As ultimately responsible for the team function and the individuals in your team, this needs to be balanced based on your experience and assessment.
Furthermore you have basic technical knowledge in areas such as PCs and applications, and perhaps in installation and function of basic computer and connectivity devices such as a home router.
You need to speak and write English fluently with good conversational and presentation skills.
TECHNICAL SERVICES TEAM
This Technical Services team is responsible for the support in for Europe, Middle East, and Africa. All functions are located in Lund, Sweden and we’re currently a team of around 25 people.
WHAT AXIS CAN DO FOR YOU?
Axis can offer you a young, dynamic and multi-cultural environment, with on the edge technology and a highly valuated brand. We are the world leader in network video and as a Technical Services Engineer you will play an important role in the organization, influencing our customers’ total experience of Axis products. Come join us!
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more from our Technical Services Manager Bo Gabrielsson, phone +46 46 272 1800
Send your application before March 8.
Publiceringsdatum2013-02-19Arbetstider och omfattningHeltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2013-03-08
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktBo Gabrielsson +46 46 272 1800
FöretagAxis Communications
AdressAxis Communications
Emdalavägen 14
22369 Lund
Jobbnummer 1471039
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