Maintenance Manager/Product Manager
Volvo Information Technology Aktiebolag / Datajobb / Göteborg
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We are now looking for a skilled professional to take on the role as Maintenance Manager/Product Manager for a delivery to the City of Stockholm (Stockholm Stad) and a delivery to Volvo Penta. The deliveries are within the SharePoint area as well as the Business Intelligence (BI) Area. As a Maintenance Manager/Product Manager you will be responsible for the maintenance service delivery according to the Service Level Agreement (SLA) for these two deliveries. This applies to the services/applications as well as related infrastructure deliveries in the scope of the SLA. Within your responsibility lies financial responsibility for the delivery, manning and quality according to SLA. Delivering maintenance services for these two deliveries will involve resources from different Volvo IT sites/departments as well as non-Volvo IT resources.
For both of these deliveries you initial task will be to establish a maintenance structure and a maintenance team. You will work together with ongoing projects in order to secure a solid foundation for future SLA fulfillment and customer satisfaction. In order to do so you need to have a broad IT-background and strong leadership skills. Since the delivery team will consist of global resources you need to be able to cooperate with people in an international environment.
Your profile:
• You have broad IT background and long experience from handling deliveries to customers
• You are a team player with good leadership skills and feel comfortable in using them when aiming for cost, quality, efficiency and time targets
• You like structure and are solution oriented with a holistic view always aiming for customer satisfaction
• Your knowledge and skills makes you feel confident in managing projects with multi-functional teams in a global organization and a complex stakeholder structure
• You also have a very strong social competence and are perceived as service minded - always striving to ensure delivery in accordance with the customer's requirements and expectations
General qualifications and skills:
• Academic qualifications within the relevant field
• Several years of participating in IT projects with high demands
• Broad IT background
• Leadership skills
• Strong Communication skills
• Proven abilities to communicate and establish good customer relations
• Communicative team-player
• Proactive and with a strong drive to continuously challenge and improve
• Excellent command of spoken and written Swedish and English
• Work experience as a Maintenance Manager, Customer Service Manager, Project manager or equivalent
• Service minded - customer focus
• Courage and ability to communicate and explain the content of the services within the agreement/portfolio from a delivery perspective
• Capacity to execute against set targets
• Strong interpersonal skills and ability to create and maintain a human network
• Experience from work in customer/account teams. Used to daily contact with customers
We are looking for a person with the right attitude, skills and experiences to build effective relations with customers as well as within our organization. You need to share our core values Professionalism, Respect and Spirit
Publiceringsdatum2011-07-15Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-09-01
Ansökan sker via företagets webbplats.
Ansökan kan tyvärr inte göras via e-post.
KontaktJoakim Karlsson, Line Manager, +46 31 3220531,
joakim.le.karlsson@volvo.comFacklig kontaktChrister Jonsson, Akademikerna, +46 31 3222728,
christer.s.jonsson@volvo.comThomas Åberg, Unionen, +46 31 3225395,
thomas.aberg@volvo.comAnneli Mattsson, Ledarna, +46 31 3229391,
anneli.mattsson@volvo.comFöretagVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
AdressVOLVO INFORMATION TECHNOLOGY AKTIEBOLAG
40508 GÖTEBORG
KontorsadressASSAR GABRIELSSONS VÄG
GÖTEBORG
KontaktuppgifterTelefonnummer: 031-667000
Jobbnummer 986245
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