Logistics Commercial Support Manager - Group CFF
Ingka Services AB / Inköpar- och marknadsjobb / Malmö
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hela Sverige WHO YOU ARE
We believe you have a desire to understand the complexity of IKEA business, the customer and co-worker To be successful in this role you have a deep knowledge of commercial and range processes, supply chain, warehousing and store operations and service business leading to an excellent customer fulfilment. You also hace 5-7 years of experience and proven performance within the fields of Retail/Commercial/Logistics, Supply Chain Management. We also want you to bring 3-5 years of solid managerial experience within a matrix or high volume organisation with proven senior management working experience in strategic business development. As a leader you are a good coach and mentor with conflict management skills and experience. In addition you have experience in leading projects or processes on a country, market and national level.
You have a strong understanding of how the commercial priorities impact the customer journey and the costs of Customer Fulfilment, strong financial competence and understanding of the financial impact on total network. We furthermore would like you to have extensive understanding of key performance measurements used to plan, follow up and steer the business with a customer-centric approach. You enjoy applying a strategic, tactical and operational approach for analysing business opportunities and you feel inspired by challenging situations. Moreover you are passionate about leading business through people and believe in the potential of individuals.
WHAT YOU'LL BE DOING DAY TO DAY
In this role you will strategically lead and develop the Customer Fulfilment Availability and Support agenda, design and build up of the new Availability and Support organisation to ensure that the IKEA Group direction and strategies are realised.
You will:
• be accountable for leading the CFF part of the commercial agenda in strong cooperation with Group Commercial and IOS Commercial
• be accountable for a strong cooperation with the Group Replenishment and Customer Order teams to create input for ideal range allocation and range administration for the markets that includes all commercial considerations
• be accountable for translating commercial priorities into actions for CFF on group level in collaboration with the Group Fulfilment Availability and Support Manager based on the Commercial Calendar and planned activities.
• be defining and implementing a framework and connected, differentiated ways of working for Customer Fulfilment to bring commercial priorities into reality.
• secure the total input from CFF for Group Commercial with strong considerations for network impact, cost potentials, supply and stock situation to secure agreed goals on the availability of range and services for customers at the lowest possible cost.
• be supporting the Group Fulfilment Availability and Support Manager with his daily work connected to the Group Commercial and IOS Commercial including a strong collaboration with relevant functions and business areas on the alignment and implementation of the connected ways of working, tools and methods.
• be accountable for the cooperation with key partners on Group and global level while representing Customer Fulfilment Availability and Support in related decision bodies and contributing with both knowledge and resources to optimal operational and multichannel development
• lead, coach and develop the Group Commercial Support team and provide support and guidance to the respective market function to secure an inspiring and motivating environment
• promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation and total IKEA in close cooperation within the totality of the market and relevant Group Functions.
• be responsible for considering the parameters connected to the CFF sustainability agenda in daily work especially in connection with securing agreed goals on availability to customers across all touchpoints
TOGETHER AS A TEAM
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a customer-centric, fully integrated, process-oriented organisation with an end-to-end approach. Enabling us to develop our business and deliver results across functions together with our partners. We are focusing on providing a seamless shopping experience with great quality in all touchpoints for the many people. Fulfilment Availability and Support is contribute to a seamless customer fulfilment process by managing flow and capacity, secure product availability at all times and secure an optimal utilisations of our network for customer orders. This by always adding value to the customer proposition and contributing to profitability.
QUESTIONS AND SUPPORT? LET'S CONNECT!
In this role you will report to the Fulfilment Availability and Support Manager Olafur Magnusson and if you have any questions regarding the role, please reach out to Olafur at
olafur.magnusson@ikea.com. If you have questions regarding the recruitment process, please get in touch with Simon Gabrielsen at
simon.gabrielsen1@ikea.com. This role is located in Malmö, Sweden.
Please submit your application in English, consisiting of a CV and cover letter, through the link:
https://ikea.avature.net/ExternalCareers/JobDetail/Logistics-Commercial-Support-Manager-Group-CFF/6146 as we are unable to handle applications by e-mail.
We appreciate your application as soon as possible, but please no later than March 17th.
Publiceringsdatum2019-03-06Så ansöker duSista dag att ansöka är 2019-03-17
Klicka på denna länk för att göra din ansökanFöretagINGKA Services AB
KontorsadressÄlmhultsgatan 2
Jobbnummer 4651656
Observera att sista ansökningsdag har passerat.