Local IT Support Specialist
Volvo Group / Supportteknikerjobb / Göteborg
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hela Sverige Infrastructure & Onsite Service within Volvo Group ITIOS is one of Group IT's units. Our main responsibilities are:Service Strategy & Planning: Define Volvo infrastructure strategic direction and related roadmaps, and steer IT infrastructure services transformations accordingly. Manage the Group Service Portfolio and drive the associated innovation.Project Portfolio Management: Manage the portfolio of IT infrastructure services projects and initiatives performed by Volvo or in collaboration with the suppliers, in order to achieve Volvo Strategic objectives.Demand management: Manage the relationship with all Volvo group entities, regarding IT Infrastructure services. Capture and manage business and SDUs requests and needs, with the objective to maximize the business value and business efficiency of IT services.Service Delivery Management: Ensure that all services deliveries are meeting agreed service levels.Onsite services: manage local demand and local deliveries of IT Infrastructure services., manage local TD/BA relationships/interface, drive local run-time quality improvement.Onsite NorthOnsite North is a regional function consisting of more than 140 employees and consultants in Sweden and Russia. This function is responsible for onsite deliveries in this region, working in close co-operation with other Group IT functions, Volvo Group TD/BAs and the partner for Infrastructure Services - HCL.We can offerYou get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside IOS, delivering cutting edge services in line with the Volvo Group Strategy.The resource will join the On Site Support team in Köping, as a Local IT Support Specialist. The team works closely with the production environment to make sure that the IT equipment in the factory is up and running.Core Responsibilities:Your primary work will consist of supporting and do preventive maintenance of the IT equipment in the local Volvo Plant. It is also to drive continuous improvements and innovation in order to help the factory with new technologies. All of our activities are carried out in close contact with our customer.Some of the activities you will be working with and competence required:Configuration and installation of factory equipmentSupport and problem solving of factory equipmentWork in projects and participate in project meetings driven by the customer or Group ITWork and drive Continuous improvements in the factory environment.Administrative work such as documentation, updates, quality work etc.Preventive maintenanceResponsible for 2'nd line and final solutionOn Call included (outside office time)Prechecks included (outside office time)Additional qualifications include:Problem ManagementIncident ManagementTo work proactive and decision takingExperience from working with technical support in a production environmentExcellent knowledge of computer hardware and softwareKnowledge of LAN and WAN communications (TCP/IP)Experience from working in projectsExperience from working in customer contacts.Knowledge about IT equipment in factory environmentKnowledge about Forklift PC hardware and softwareGood communication skills in English and Swedish, both spoken and writtenPersonal characteristicsEasy to learnExcellent teamwork skillsExcellent skills in structured way of working and administrative workService minded and customer-focusedAble to see improvementsWorking hoursOffice hours; 07:00 - 17:00 Monday - Friday Scheduled On Call included, outside office timePrechecks included, outside office timeDriving license: BApplication screening will start as soon as possible, we look forward to receiving your application as soon as possible.For further information please contactLine Manager, Infrastructure & Onsite Services - North - Köping, Mirja Dimberg,phone: +46-73-558 7611Director, Infrastructure & Onsite Services - North, Åsa Eklund, phone: +46-73-558 5103HR Business Partner, Maria Börjesson, phone: +46 31 3221030Union representatives for Swedish applicantsUnionen - Tonny Vikström, +46 16 541 4601Akademikerna - Karl Erbs, +46 16 541 5345Target start date: 2019-09-02
Publiceringsdatum2019-05-08Så ansöker duSista dag att ansöka är 2019-05-24
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
Jobbnummer 4774739
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