Lead Technical Support Europe
Cevt / Säkerhetspersonalsjobb / Göteborg
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hela Sverige Visa alla jobb hos Cevt i Göteborg It is not every day that someone launches a new mobility brand, but that isn't what is unusual about us. Lynk & Co is the future of car ownership that is subscription based, the mobility equivalent of Netflix. We are a new global urban and sharable mobility brand focusing on the needs of the connected generation. We challenge the conventional car industry of today.
Our fast-growing team based in Gothenburg, Amsterdam and Hangzhou, are reshaping mobility as we know it.
We are currently expanding to provide the capability for our global market entry and your contribution may be key to our success. If you share the passion for creating amazing customer experience, have an open mindset, thrive on innovative ways of working and want to be part of a global, diverse and agile team, you sound like you might be our next colleague.
The following position is currently open for application:
Lead Technical Support Europe
Imagine a new cool lifestyle brand with a car soon to launched in Europe, and connected to that new ways of thinking around mobility.
To make the launch a success one important part is to provide the service network, which is responsible for keeping the product operational, with technical support. This will soon be reality!
As the Lead for Technical support, you will be responsible for building up a support organization to provide technical support for the Lynk & Co aftersales network in Europe.
Our aftersales network includes workshops which will provide service and repair to Lynk & Co cars, as well as other networks needed to provide aftersales services to our customers.
The target group for Technical support will primarily be the technicians in the network but also the supporting functions as call center or any other partner that needs technical support.
We are now looking for a great leader to develop this support team in order to offer efficient support adding knowledge and value to the clients.
You like to work in teams and in a prestige less way lift and drive any issues that needs to be solved to be able to move forward to get the team reach targeted goals with a smile.
The person we are looking for have a broad experience in any context working with technical support and global support networks.
MORE FOR YOU IN BULLETS
* Define the strategy and process for establishing and maintaining a sustainable technical support service team.
* Get tech support team up and running ready for launch
* Secure that the network is developed and maintained to meet Lynk & Co needs
* Follow up performance, in network to secure right quality and efficient support
* Closely collaborate with other functions within Lynk & Co to secure an optimized organization
* Future planning for improving the support
WHO ARE YOU?
* You are a kind and motivating leader that knows how to take care of people and priorities.
* You have an extensive experience in leading and developing support teams and understanding how it works in the world of helping clients to solve problems and provide solutions to them.
* It would be great if you had built up a support team previously
* You know how to prioritize and reprioritize and get people with you
* You know how to settle processes, develop people and create ways of working.
* You have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment
* You have experienced how it is to work in an international environmental and just love it
* If you have experience from working in automotive or equal business, it would be a bonus
* English comes natural and you might even have skills in other European languages
For more information about the position please contact Mariell Borkman Edgren, Manager Workshop Services, +46 729 88 83 20.
For more information about the recruitment process, please contact Magnus Blixt, Recruiter, +46 721 84 38 91.
Last application date is 2019-05-10.
Varaktighet, arbetstid
40 hours/week Undefined
Publiceringsdatum2019-04-26ErsättningUndefined
Så ansöker duSista dag att ansöka är 2019-05-26
Ange följande referens när du ansöker: 2569-29988348
Klicka på denna länk för att göra din ansökanKontaktMagnus Blixt
magnus.blixt@cevt.se 460313097570
FöretagCEVT
AdressCEVT
Theres Svenssons Gata 15
41755 Therese Svenssons Gata 15
KontorsadressTherese Svenssons Gata 15
Jobbnummer 4754844
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