Lead Manager
Disney Stores (Sweden) Filial / Chefsjobb / Solna
Observera att sista ansökningsdag har passerat.
Visa alla chefsjobb i Solna,
Sundbyberg,
Stockholm,
Danderyd,
Lidingö eller i
hela Sverige Visa alla jobb hos Disney Stores (Sweden) Filial i Solna Job Summary:
The Lead Cast Member represents the Disney brand, and leads the cast in engaging Guests in magical experiences throughout the Store. They set consistently high standards and they teach, coach and support the team to provide exceptional Guest Service. They are a mentor and a role model for Managers and Cast Members and create a high energy work environment, to drive Disney's initiatives and to achieve its goals. They are accountable for the store's performance at all times and drive the team to exceptional results through motivation, effective scheduling and controlling costs.
Responsibilities:
Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Displays is outstanding
Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members
Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
Sets priorities and manages time effectively and efficiently
Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests' needs
Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
Assists Store Management team to ensure Store's total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
Responsible for implementing a consistently high standard of Administration
Able to assume key holder responsibilities observing Disney policies and procedures
Basic Qualifications:
Passionate and knowledgeable about Disney and sharing facts and stories
Enthusiastic about providing customer service to guests of all ages
Warm, approachable and able to communicate well with Guests and team
Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
Retail management or supervisor experience preferred
Basic business acumen (a basic understanding of what impacts commercial results in retail)
Excellent organisation and prioritisation skills
Experience of training or guiding other team members
Able to entertain Guests of all ages, especially children
Attention to detail and accurate with administration
Preferred Qualifications:
Good standard basic education including maths and English
Additional responsibilities and duties will be assigned based on the needs of the business.
About Disney Store:
Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Sweden, Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Disney Store Limited, which is part of a business segment we call Disney Store.
The Disney Store Limited is an equal opportunity employer. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
Publiceringsdatum2020-02-11Så ansöker duSista dag att ansöka är 2020-02-22
FöretagDisney Stores (Sweden) Filial
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Lead Manager ".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Disney Stores (Sweden) Filial (org.nr 516408-7222)
169 79 SOLNA
Ansökan E-post:
ellen.pettersson.forsen@gmail.com Arbetsplats Disney Store Westfield Mall of Scandinavia
Jobbnummer 5091120
Observera att sista ansökningsdag har passerat.