KPI Controller
MultiMind Bemanning AB / Controllerjobb / Solna
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Visa alla controllerjobb i Solna,
Sundbyberg,
Stockholm,
Danderyd,
Lidingö eller i
hela Sverige Visa alla jobb hos MultiMind Bemanning AB i Solna,
Sundbyberg,
Stockholm,
Danderyd,
Lidingö eller i
hela Sverige We are currently looking for a KPI Controller for an exciting opportunity with our client! This is a consultancy opportunity, a contract starting as soon as possible and has a two-year contract with a great possibility for an extension.
About the role:
KPI Controllers main tasks is to support the process of optimizing service and cost efficiency. KPI Controller works with a specific KPI division across all Nordic countries. Key responsible includes control, analyze and coordinate repair speed KPI within Customer Satisfaction department. Daily communicate with service partners for operational efficiency on Repair Speed KPI.
KEY ACCOUNTABILITIES:
* Manage and monitor the daily work for repair speed KPI.
* Training ASC 's (Service workshops) in ways of KPI related topics.
* Completing reports (weekly, monthly and quarterly)
* Be able to present in monthly meetings (management level)
* Ad-hoc / business critical reporting
* Database management (exporting/altering/creating datasets)
* Collaborate with partners (external) as well as internal staff with maintaining or creating new reports.
* Regularly analyze data, create and lead action plans for improvement.
* Forecasting service volumes and follow up on service network efficiency through analyze and reporting
* Support daily business through service management together with partners, analysis and process guidance.
LIAISONS:
* External: Service centers, dealers and distributors in the Nordic region. European Customer Center (ECC).
* Internal: Finance department, Legal and Sales departments as well as Service department
* Customer Satisfaction Managers (CE,IM,CS)
QUALIFICATIONS REQUIRED:
* High school ("gymnasium") Electronics, technical as well as administration.
* Preferably SAP (NERP) knowledge
* Administration / Database experience
* Creating and altering databases
* Report outtakes with presentations
* Data analytical skills
* Advanced skills in Excel (not novice)
Good to have:
* SQL/Python knowledge.
* Experience from programing is not required but is a merit.
EXPERIENCE:
* Customer service/administration experience from the industry or logistics, or combination of both, is preferred.
* School with educational program - data knowledge and programing skills is seen as a preferred candidate.
SKILLS & ATTRIBUTES:
* Team player
* Good communication and organizational skills
* Strong power of initiative
* Attention for details
* Problem solving ("see" solutions)
* Well presented and professional
* Flexible
* Service minded but with the ability to say no if needed
* Analytical
* Fluent in English
Sounds interesting?
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-03-25
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Bemanning AB (org.nr 556782-9931),
https://www.multimind.se/ Kontakt Rekryteringskonsult
Thomas Åkerblad
070-8560708 Jobbnummer 7480845
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