Knowledge Manager, Global Support
Snow Software / Datajobb / Solna
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hela Sverige Snow's mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.
Are you an inspiring leader with great people skills and experience within KCS? Then you are the one we are looking for!
Our Global support team is now looking for a Support Knowledge Manager to lead and further develop our knowledge management processes.
WHAT YOU'LL BE DOING
The knowledge manager will be a key leader within the Global support organization, focusing on managing one of our most valuable assets, knowledge.
Your main responsibility will be to drive and further implement our knowledge processes based on KCS. You will identify, capture and organize information to expand our knowledge base, as well as ensuring scalability and sharing of knowledge within the organization.
You will continuous improve the existing knowledge assets and related learning materials based on evaluation of results, best practices and change management.
Part of this role is also to build improvement in our on-boarding initiatives as well as training programs.
Additionally, you will drive the self-service strategy as part of the support portal.
REQUIREMENTS
Certified in Knowledge Center Support(KCS).
• Experience from working with knowledge management within a support organization.
• Ability to package various knowledge resources in meaningful ways and turn raw information into useful knowledge, relevant for context, or responsive to the stated need.
• Understanding of processes and different process frameworks
• Preferable a background from working with product support or similar sector/area.
• Excellent English written and verbal communication skills
WHO YOU ARE
Although KCS is enabled by technology, the source of our knowledge is our employees. To fully implement and succeed with KCS we need you to be a people's person and a great inspiration to make sure all employees within support are moving towards the same vision.
You are a net-worker and enjoy creating new cross-functional teams to help achieve your goals. Structure is central in your way of working and you always make sure to priorities to reach results.
JOIN US
This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact, where we will empower you and want you to act bravely. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create a passionate environment that drives Snow forward. If you are the right person for the role we you will get to be part of a fantastic journey within a dynamic high-growth business.
We look forward to your application!
Varaktighet, arbetstid
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Publiceringsdatum2017-05-18ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-06-07
Klicka på denna länk för att göra din ansökanFöretagSnow Software
AdressSnow Software
Anderstorpsvägen 12
17154 Solna
KontorsadressAnderstorpsvägen 12
Jobbnummer 3507322
Observera att sista ansökningsdag har passerat.