Knowledge Manager - KCS
SW / Datajobb / Solna
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hela Sverige Snow's mission is to stop organizations overpaying for the software they use, today and tomorrow. We help organizations optimize software availability, compliance and cost savings through delivery of on premise and cloud-based Software Asset Management solutions. Today we are the largest and most successful dedicated developer of SAM solutions with staff all over the world in regional locations. To sustain our explosive growth, we are looking for the brightest, and most highly-skilled people who have their best work ahead of them. Now is the right time to join Snow.
Our Global support team is now looking for a Support Knowledge Manager to lead and further develop our knowledge management processes.
WHAT YOU'LL BE DOING
The knowledge manager will be a key person within the support organization, focusing on managing one of our most valuable assets, knowledge.
Your main responsibility will be to drive and further implement our knowledge processes and method based on KCS as well as continuously improve the existing knowledge process.
Customer satisfaction is a central part of this role. Therefore, you will capture the needs from our customers and gather data to analyze and interpret customer behaviors. To align the knowledge process to enable our customer's success.
Part of this role is also to build improvement in our Support employee onboarding initiatives as well as training programs.
You will also ensure that our support portal is enabling customer self-service success.
REQUIREMENTS
Experience of Knowledge Center Support(KCS).
Experience from working within a support organization.
Understanding of processes and different process frameworks
Preferable a background from working with product support or similar sector/area.
WHO YOU ARE
Although KCS is enabled by technology, the source of our knowledge is our employees. To fully implement and succeed with KCS we need you to be a people's person and a great inspiration to make sure all employees within support are moving towards the same vision.
You are a networker and enjoy creating new cross-functional teams to help achieve your goals. Structure is central in your way of working and you always make sure to priorities I order to reach results.
JOIN US
This is a chance for you to accelerate your career and succeed in an environment where you will have the possibility to make a daily impact, where we will empower you and want you to act bravely. Every day you will get to work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create a passionate environment that drives Snow forward. If you are the right person for the role we you will get to be part of a fantastic journey within a dynamic high-growth business.
We look forward to your application!
Publiceringsdatum2017-06-09Övrig informationI den här rekryteringen samarbetar vi med SW IT, en del av SJR-koncernen. Urval och intervjuer sker löpande och tjänsterna kan komma att tillsättas innan sista ansökningsdag. Du är välkommen att kontakta ansvarig rekryteringskonsult Markus Öhman, 070-471 02 43, alt.
markus.ohman@sw.se eller Linkedin.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Ersättning Lön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-11-26
Klicka på denna länk för att göra din ansökanKontaktMarkus Öhman Telefonnummer: 08-407 55 00 (vxl) Mob: 070-471 02 43
FöretagSW
AdressSW
Humlegårdsgatan 20
10391 Stockholm
KontorsadressHumlegårdsgatan 20, Stockholm
Jobbnummer 3547350
Observera att sista ansökningsdag har passerat.