Junior Systems Operations Technician
Nasdaq Stockholm AB / Supportteknikerjobb / Stockholm
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hela Sverige Junior Systems Operations Technician
A fantastic opportunity has arisen for a Level 2 Systems Operations Support Analyst to come on- board with one of the most established names in the Financial Services Industry. Primarily dealing with infrastructure support for a recently acquired software house you work within a small support team to ensure all clients are supported with a range of issues on a proactive basis.
This client-facing role will see you working autonomously, reporting to a local team lead with a pre-established support network of a 24 / 7 Service Desk.
Responsibilities:
Accountable for desktop infrastructure support within global based team you will work closely with your manager / team to develop and deliver pro-active solutions to Windows / Linux / Apple based infrastructure issues
You to be a local point of escalation for all end-user queries and issues ensuring effective documentation and knowledge sharing of all applicable fixes
Working within a small team to maintain high levels of support in order to improve system availability
Develop and maintain SLA's, and compliance within corporate financial environment
Develop and maintain Windows systems and deployment process, ensuring that all issues are documented and all clients are supported in the majority of broke / fixed issues
Essential Technical Skills Required:
Around 1-2 years of experience in a Support based role with focus on face-to-face communication you will need to be confident in multi-client support and have a range of skills including workload prioritization and the ability to multi-task
Knowledge of Microsoft infrastructure and products including Win 11 Win 10 and the Office application suite is required
Troubleshooting and support of Office 365
Experience with Active Directory is a must (domain admin level desirable)
Experience in documenting/transferring of knowledge and pro-active improvement plans is also required
Experience in effectively taking care of client requirements and expectations
Practical understanding of networking LAN/WAN and TCP/IP, VPN is required
Practical understanding of UNIX / Linux with basic Bash command skills is highly desirable
Practical understanding of PXE imaging service with a focus on multiple of operating systems (Windows, Apple, Linux)
Experience of Mobile Iron. Apple, Android, Windows phones
Experience with Desktop virtualization (Citrix)
MAC OS desktop environment understanding / Troubleshooting is helpful
Ideal Qualities
ITIL foundation certified
MCDE or MCSE Certified
We offer:
Opportunity to join a leading international company
Professional team and a lot of development/training opportunities
Unlimited access to e-learning platforms (Udemy, financial e-trainings, mentorship programs, and so on)
This is a full-time position located in Stockholm.
Please submit your resume in English no later than the 11th of April. Desired start date is as soon as possible.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Apply online:
http://nasdaqinc.contacthr.com/122374910 Så ansöker du Sista dag att ansöka är 2023-04-28
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nasdaq Stockholm AB (org.nr 556420-8394),
http://nasdaqinc.contacthr.com/122374910 Tullvaktsvägen 15 (
visa karta)
115 56 STOCKHOLM
Arbetsplats Nasdaq
Jobbnummer 7601799
Observera att sista ansökningsdag har passerat.