Junior Service Specialist
Mentice AB / Elektronikjobb / Göteborg
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hela Sverige Visa alla jobb hos Mentice AB i Göteborg To support in assist with in-house duties of the Professional Services Department.
Help customers with support issues and escalate necessary issues to the field team and customer sales representatives. Work with the in-field support team to prepare and ship demo equipment, sold equipment, and client equipment under service contracts. Work with Development and Product as needed to provide feedback and testing of new software and hardware.
Description of responsibilities:
In Office Support:
Manage customer systems in-house for repair.
Coordinate Hosted customer systems shipping and logistics.
Coordinate shipping of Demo units to and from events with Marketing and Sales Groups
In Office Product Testing:
Work with Development Project Managers to test and provide feedback on relevant software projects.
General Customer Support:
Answer service calls and online ticket using the online ticketing system. Work with in-field Service Specialist to provide Tier 2 support.
TRAVEL:
5-10 days per year for company meeting and trade shows.
Exercises sound judgment with proven ability to resolve complex issues quickly and calmly through critical thinking, analytical problem-solving and collaboration.
Proven ability to function independently.
Project management skills including demonstrated ability to organize diverse types of work, shift gears quickly and adapt to changing priorities and competing deadlines.
Ability to maintain a high level of confidentiality, using discretion and judgment in dealing with sensitive issues.
Establishes and maintains effective working relationships with management, co-workers, representatives of external organizations.
Displays a polished, confident and professional attitude relevant to the premier image of Mentice.
Uses clear, concise, consistent and tactful language, both orally and in writing, to communicate effectively with multiple audiences on a wide variety of issues.
Proficiency with computers and personal productivity tools such as the Microsoft Office as well as social media applications such as Facebook and Twitter.
Ability to effectively maintain electronic communication with the organization ensuring availability and responsiveness outside of standard business hours.
Being fluent in additional languages than English is a merit.
Mentice is world leader in endovascular training solutions covering neurovascular, cardiovascular and peripheral vascular disciplines. Mentice's expertise is represented in clinically relevant medical endovascular scenarios through high fidelity simulation. This realistic training permits transfer of skills and knowledge in a reproducible, safe and measurable way, benefiting clinical teams and patients.
Publiceringsdatum2019-01-18Så ansöker duSista dag att ansöka är 2019-03-08
Ange följande referens när du ansöker: Junior Service Specialist Gbg
Klicka på denna länk för att göra din ansökanKontaktLollo Thedvall
work@mentice.com 0702138992
FöretagMENTICE AB
AdressMENTICE AB
Odinsgatan 10
41103 GÖTEBORG
KontorsadressOdinsgatan 10
Jobbnummer 4564574
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