IT-Technician
Shiloh Industries AB / Supportteknikerjobb / Olofström
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hela Sverige Visa alla jobb hos Shiloh Industries AB i Olofström,
Värnamo,
Göteborg eller i
hela Sverige As an IT-Technician you will coordinate problem identification and resolution, track and report Service Desk activities and follow internal escalation routines. You will be part of a global IT and Service Desk team. The objective is to operate, maintain, and provide ongoing technical IT support for Shiloh Europe locations.
Key responsibilities:
• Provide end-user software troubleshooting and support for all software and hardware needs of end-user computing and desktop-based LAN/WAN systems
• Coordinate procurement, setup, distribution, inventory, imaging and maintenance of all end user technologies; use asset inventory system to track hardware and software and maintain compliance.
• Administer systems and users in Active Directory, Office 365 and System Center Configurator Manager.
• Understanding of malware systems and remote control tools.
• Maintain and repair broken hardware and/or coordinate software and hardware vendors to request service regarding defective products.
• Provide accurate record of work assigned in a service management tracking tool; monitor all open issues to ensure business and customer expectations are met, provide periodic updates, and promote customer advocacy.
• Report system problems to appropriate technical/management staff and confer with them to resolve production issues.
• Perform system analysis techniques and procedures, including cross-functional discussions, to determine hardware, software or system functional specifications. Consult and develop new systems and/or processes to improve production.
• Supports local data center operations including facility infrastructure support for HVAC, generator, UPS and related electrical systems.
You will work at our facility in Olofström, Sweden in a pleasant work environment and be part of the global Shiloh IT team. You get the opportunity to contribute with your expertise in an important support area and at the same time you can continue to develop within Shiloh Industries.
Requirements:
• Bachelor's Degree in Computer Science or related field; min. 2 years related experience
• Fluent in English and Swedish - both written and spoken. Ability to write reports, business correspondence, and procedure documentation.
• Analytical Skills - ability to analyze technical issues; data collection and analysis; reasoning abilities
• Computer Skills - for desktop computing and server environments
• Customer Service skills and highly service minded
• Excellent communication skills including ability to in a pedagogic way describe complex problems to internal customers
• Teamwork and cooperation
• Ability to work overtime and/or irregular hours; on-call responsibilities
You will work at our facility in Olofström, Sweden in a pleasant work environment and be part of the global Shiloh IT team. You get the opportunity to contribute with your expertise in an important support area and at the same time you can continue to develop within Shiloh Industries.
Shiloh Industries, Inc. (NASDAQ: SHLO), is a global innovative solutions provider with a strategic focus on designing, engineering and manufacturing lightweight technologies that optimize performance and benefit the environment.
Shiloh offers one of the broadest portfolios in the industry and is uniquely qualified to design and produce products utilizing multiple lightweighting solutions. This includes combining castings and stampings or creating innovative, multi-material products in aluminum, magnesium and steel. Shiloh designs and manufactures components in body, chassis and powertrain with expertise in precision blanks, ShilohCore acoustic laminates, aluminum and steel laser welded blanks, complex stampings, modular assemblies, aluminum and magnesium die casting, and precision machined components.
Shiloh has 3,600 dedicated employees with operations, sales and technical centers throughout Asia, Europe and North America.
Varaktighet, arbetstid
If you have any questions regarding this position, please send an e-mail to our IT Manager Europe; Christian Leo at
christian.leo@shiloh.com.
Publiceringsdatum2017-12-22Så ansöker duSista dag att ansöka är 2018-01-07
Ange följande referens när du ansöker: IT-Technician
Klicka på denna länk för att göra din ansökanFöretagShiloh Industries AB
AdressShiloh Industries AB
Box 315
29324 Olofström
KontorsadressVästra Storgatan 2 B
Jobbnummer 3872463
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