IT User Support Specialist
Kofax Sweden Services AB / Supportteknikerjobb / Stockholm
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hela Sverige First line of IT support for all internal end users.
Provide world class support to our in-house end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PC's, set up new users with network access, as well as resolve issues involving viruses, email, security, connectivity, and computer performance.
Required Skills
Process oriented with the ability to lead, follow through on projects, tasks, and reporting.
In-depth understanding of the latest Windows Operating Systems, Office 365 and underlying applications
In-depth PC hardware, installation/troubleshooting techniques and extensive peripheral device knowledge including iPhone/Android devices, Printers, Lenovo and Dell computer hardware
Experience with InTune configuration and management
Basic network troubleshooting skills
Maintain Help Desk Tickets and routing to appropriate responsibilities
In-depth working knowledge of Microsoft Windows, Windows 7 and Windows 10
Knowledge of telecommunication skills; both telephony and mobile devices
Excellent end user communication skills
SCCM configuration and management experience (preferred)
Salesforce and or Netsuite 2nd level support experience (preferred)
Required Experience
A college degree with a technical training background with an A+ certification, MCP, equivalent certification, or 5 years of on the job experience
Occasional travel may be required
Tracking Code
E21-107
Job Location
Kista
Job Level
Entry Level
Category
Information Technology / Information Systems
Position Type
Full-Time/Regular
Publiceringsdatum2021-01-20Så ansöker duSista dag att ansöka är 2021-02-01
Klicka på denna länk för att göra din ansökanAdressKofax Sweden Services AB
Torshamnsgatan 35, 9th Floor
16440 Kista
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Kofax Sweden Services AB (org.nr 556398-1066),
https://www.kofax.com/ Torshamnsgatan 35, 9th Floor (
visa karta)
164 40 KISTA
Arbetsplats Kofax Sweden Technologies AB
Jobbnummer 5533337
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