IT Tekniker
Nordic Data Science Academy Consultancy AB / Supportteknikerjobb / Uppsala
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Uppsala,
Östhammar,
Sigtuna,
Österåker,
Håbo eller i
hela Sverige Visa alla jobb hos Nordic Data Science Academy Consultancy AB i Uppsala Job Description:
• Act as the primary contact for all internal IT support requests.
• Provides hardware, software, and account Service Desk support and technical education to end users on computers, mobile devices, and printers.
• Troubleshoots Mac, Windows, and Linux software and hardware for end users through service desk walk-ups, chat, video conference, and Jira.
• Troubleshoots iPhone and Android mobile phones, iPads, Mifi's, RDK kits, and other IT-related hardware in-office, such as printers.
• Sets up a mobile phone, MDM, email, VPN, and internet access for users via a secure company network.
• Triage, assign, resolve, or escalate all incoming tickets.
• General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
• Acts as intelligent hands services for enterprise Tech Services teams.
• Procures, provisions, and deploys equipment for end users
• Oversees the replenishment and allocation of inventory to their appropriate locations.
• Onboarding administration.
• Prepares new hire hardware for deployment.
• Educate new hires on new software and technology-related procedures to secure a swift onboarding process.
• Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
• Examines, designs, and implements new internal procedures to improve office procedures.
• Responsible for solving issues, driving enhancements, and improving support for all IT-related functions on a day-to-day basis.
• Contact and collaborate with software and hardware vendors to solve technical issues as needed.
Qualifications:
• Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
• Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
• Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
• Ability to work with limited supervision and stay focused while performing repetitive tasks
• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
• Self-motivated and detail-oriented
• Ability to work with multi-functional teams and external vendors.
• Strong documentation and communication skills
• Strong time management and prioritization skills
• Ability to follow through and execute assigned tasks
• Ability to identify and report trends.
Så ansöker du Sista dag att ansöka är 2023-06-22
Klicka på denna länk för att göra din ansökan Apply with e-mail
E-post:
info@nordsac.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nordic Data Science Academy Consultancy AB (org.nr 559356-5384)
Artillerigatan 24 1104 (
visa karta)
752 37 UPPSALA
Kontakt Vahit Keskin
info@nordsac.com Jobbnummer 7808151
Observera att sista ansökningsdag har passerat.