IT Technician
SpliceGroup Europe Ltd Sweden Filial / Supportteknikerjobb / Stockholm
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hela Sverige SpliceGroup Europe Limited is a well-established, expanding and profitable business with a proven track record of developing and delivering leading-edge fibre optic cabling solutions, designed to improve network resilience and speed of communications. The quality of its Cabling Systems & Fibre products combined with tried and tested Installation, Maintenance & Support services have led to an enviable portfolio of major Corporate Clients in the Telecoms, Banking and Data Centre sectors in the UK, Europe and USA.
Key Responsibilities: -
• Able to perform physical reboots of devices.
• Able to check for hardware alarms (failure lights).
• Able to check for console error messages.
• Able to complete hardware installs.
• You will be providing day to day data centre support.
Maintain hardware inventory.
• Checking for console error messages where applicable.
• Assist in investigation / resolution of physical network faults and hardware issues.
• Able to load tape or CD media into the device to precede a recovery of a server.
• Able to complete all necessary logs to record Hands and Eyes activities.
• Able to professionally communicate and host customer contacts (for example engineers).
• You will need to be procedural minded with regards to all aspects of the service deliverable's.
• Able to deal with incidents quickly and efficiently using approved procedures / guidance.
• Respond to any ad-hoc, low level skill task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting.
• Alerting Management to actual and or potential service problems.
• Completes ad hoc activities at Managements request.
Conforming with department procedures and SLAs/DOUs.
• Completing tasks to specified standards as set by the Client.
• Capable of working on your own.
• Escorting third party vendors around the customer site and into the data centre.
Experience: -
• Proven General Data Centre Support experience working in a data centre environment.
• Installing DC hardware
• Installing DC Infrastructure
• Update DCIM Tool
• Updating customer applications (Service Now)
• Data Center Fiber & Copper patching and cabling support experience.
• Be proficient with Outlook.
Essential: -
• Must have own transportation.
• You will be working at least one week in three being on call.
• You will be based permanently at the service contract site.
Additional Compensation:-
In addition there is a generous on call allowance.
Any overtime will be compensated at the appropriate rate.
25 days annual leave plus statutory bank holidays.
Company Pension Scheme.
Private Health Care Scheme.
Life Insurance.
Job Types: Full-time, Permanent
Salary: SEK 324,635 - SEK 375,000 per year
COVID-19 considerations:
We are responding to COVID-19 by following government guidelines and working with our clients to observe all Health & Safety measures within the working environment.
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Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
Så ansöker du Sista dag att ansöka är 2024-04-11
E-post:
lauren.jackson@splicegroup.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare SpliceGroup Europe Ltd Sweden Filial (org.nr 516412-6913)
111 52 STOCKHOLM
Jobbnummer 8535048
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