IT Technical Customer Support- Danish
Schneider Electric / Butikssäljarjobb / Nyköping
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hela Sverige Schneider Electric is now looking for IT technical customer support for our IT technical business. The position is based in Nyköping and you will be a part of the Nordic team of four employees within Customer Care Center.
Your primary responsibility is to be the single point of contact for IT Business (former APC) customers and provide support within the region, establishing a strong and professional relationship with assigned accounts and contacts whilst assisting the sales team to increase revenue and market share. This includes first call resolutions for the majority of customer queries.
Your main responsibilities will be to:
Provide post sales support to customers (for example validate entitlement and assisting customers with unit diagnosis).
Logging customer details, problem descriptions and escalating complex cases.
Take complete ownership of all customers' issues until resolution and ensure timely follow up on all commitments.
Provide pre sales to customers by referring them to local resellers / creating web orders. * Administrate claims and warranties
Identify opportunities and respond to requests on product pricing/features.
Follow up on leads generated form marketing activities. * Perform call backs on customer surveys
Requirements:
You have relevant IT technical customer support experience with good multi tasking skills. You also have:
Experience of IT & electrical network is a plus
You must be fluent in Danish and English, also Swedish is an advantage.
You have good working knowledge of major operating systems (Microsoft, UNIX) and/ or server environments.
Habit of using CRM tools.
Who are you?
We are looking for a service oriented, communicative and flexible person, with excellent interpersonal and time management skills. You also have the basic aptitude for learning technical concepts. As a person you enjoy to work independently as well as part of a team.
What can we offer you?
We offer a diverse job with great opportunities to pursue professional and personal ambitions. You will be part of a dynamic culture where you will have a broad range of interfaces with a lot of contact to competent and passionate colleagues in different entities across the company. The position offers you a wealth of opportunities to develop your talents and to optimize technical support related areas. In Schneider Electric, it is of great importance that the employees develop themselves with the business, and this is also true for this position. We support you in your continuous development by e.g. internal training and make sure you will have a good integration program as well.
Questions
Questions about this position are answered by Stefan Bengtsson +46706605763. If you have questions about the process, please contact HR, Dina Zadet at +46725430785.
You can find more information about ITB (APC) at our homepage
http://www.apc.com/site/apc/index.cfm?ISOCountryCode=fiDeadline and start
Please send your application and CV via the link below at the latest the 27th of May.
Please apply via our website:
www.schneider-electric.se/jobbPubliceringsdatum2012-05-11Så ansöker duSista dag att ansöka är 2012-05-27
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktDina Zadeh
FöretagSchneider Electric
AdressSchneider Electric
Jägershillgatan 18
61129 Nyköping
Jobbnummer 1241835
Observera att sista ansökningsdag har passerat.