IT Support Specialist
European Spallation Source Eric / Supportteknikerjobb / Lund
2018-08-24
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hela Sverige The Project Support and Administration Directorate at the European Spallation Source Eric in Lund, Sweden, invites applications for an IT Support Specialist.
Description of directorate/division
The main responsibilities of the Information Technology division is to maintain, improve, advise and lead the work on the IT platform to meet the need of the project both today and tomorrow. Mission of the team is to provide a stable and accessible IT platform, with the key drivers of being open, excellent and collaborative. The goal of operation is to make everyone able to get the tools they need and to provide high quality service and support.
As an IT Support Specialist you will provide technical assistance to other employees and collaborators to the project. You will answer questions or resolve computer problems for users either in person, via telephone or over a remote connection. Your responsibility is to provide assistance concerning the use of computer hardware and software including printing, installation, word processing, mail and operating systems. You may also be required to teach people how to use the computers/software commonly used here, and to be asked sometimes to write instruction booklets.
Description of main responsibilities
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Manage and develop our current knowledge database. This includes training materials and routines, and to train users in the proper use of hardware or software.
• Ensure that our support tool is populated with efficient request forms and good workflows to improve the overall user experience.
• Report to IT management of overall status of incident management, this includes trend analysis. * Dispatch incoming cases to the support team and also escalate when necessary.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
• At least 3 years of relevant work experience or equivalent education
• In-depth experience with Windows and PCs as an administrator or power user is a necessity.
• Experience of working in an international environment is beneficial.
• Excellent oral and written English skills are a prerequisite; knowledge of other European languages would be an advantage.
Extra merits:
• University degree in Computer Science.
• Relevant Certifications. e.g. as an MCDST (Microsoft Certified Desktop Support Technician) would be a significant advantage.
• Experience as a support technician/help-desk operator.
• Experience with OSX & UNIX-based environments.
• Software development knowledge.
To be successful and perform well in this position you need to have an organised and structured way of working. You like working with people and have a service-minded way of handling your tasks. You communicate clearly and are good at managing people's expectations of your services.
Our work environment is characterised by fast growth, high rate of work, and an international atmosphere with highly academic personnel. You must therefore enjoy the diversity of such and have a personality suited for the challenges it holds. In this growing organisation you will have the possibility to take part in developing new routines and processes. Our work environment is exciting and forward thinking and relies heavily on personal initiative.
What ESS can offer
ESS can offer you a variety of things, such as passionate colleagues, a vibrant melting pot of diversity, and a challenging and high paced work environment where our employees take great pride in designing and building a world leading facility for materials research.
If you were to join ESS, you would become an important piece of the puzzle, since all our skilled staff are needed in order to fulfill the overall mission. We value and need expertise, innovative minds, great ways of leading and interacting with others, and the ability to work with people regardless of culture and background.
Duration & Location
The position is permanent with six months initial probationary period. Your work place will be situated in Lund, Sweden. The position is to be filled as soon as possible.
Application & Contact
Please provide your curriculum vitae and cover letter in English by clicking on "apply" and following the instructions. Please note we only accept applications via the ESS website or ESS intranet. Internal candidates are encouraged to apply through the intranet.
The deadline for applications is 2018-09-16.
For more information regarding the ESS recruitment process in general, please follow this link
https://europeanspallationsource.se/ess-recruitment-process. For further information regarding the position, please contact Group Leader for IT Operations and Support, Johan Olander, johan.olander[at]esss.se.
For trade union information please contact Unionen / Michela Dell'Anno Boulton at +46 46 888 30 72 or SACO / Swedish Association of Graduate Engineers/ Riccardo Bevilacqua +46 46 888 32 28.
For further information regarding the recruitment process, please contact HR Officer, Tina Nilsson, tina.nilsson[at]esss.se.
We look forward to receiving your application!
Varaktighet, arbetstid
Deltid/ Ej specificerat
Publiceringsdatum2018-08-24ErsättningMånadslön
Så ansöker duSista dag att ansöka är 2018-09-16
Klicka på denna länk för att göra din ansökanFöretagEuropean Spallation Source ERIC
AdressEuropean Spallation Source ERIC
Odarslövsvägen 113, box 176
22464 Lund
KontorsadressOdarslövsvägen 113, box 176
Jobbnummer 4307969
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