IT support associate
Adecco Sweden AB / Supportteknikerjobb / Helsingborg
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hela Sverige Visa alla jobb hos Adecco Sweden AB i Helsingborg,
Bjuv,
Åstorp,
Höganäs,
Landskrona eller i
hela Sverige Do you have experience of IT and wants to be a part of the greatest team of all with the hunger to learn and where re-skilling and up-skilling lays the ground of the learning organization we cooperate with. Maybe it 's you? IT moves fast, don 't hesitate to connect with us.
About the role
In the role you will start your assignment by serving the global and national company employees with assistance, where you will be the expert of IT problem solving. To really contribute and give the best possible experience you get an outstanding onboarding process to fill your knowledge with organizational values to start your journey.You will solve most of the problems behind the screen with your phone, chat and email together with your colleagues in a big and open office landscape. There is also cases where you handle in all kind of levels.
* Take ownership and provide seamless support to end-users by considering all support needs, coming in through different support channels: phone, chat and ticket system.
* Register, analyze, prioritize, solve, and assign all incoming cases during the agreed time in an accurate and efficient manner ensuring high level of quality.
* Perform all daily tasks in accordance with set processes, rules and guidelines and share important information and knowledge with colleagues, in order to ensure standardization.
* Monitor, follow up and communicate with end-users about the progress of their ongoing case, escalate the case if needed and secure end-users are continuously updated.
Your position will be in Helsingborg. And since IT never sleeps you work is daily shifts between 07:00-19:00 and some rare Saturdays and Sundays. But don 't you worry! The company is filled with competent, kind, and creative people from all over the world. The main language spoken is English and you will always find someone interesting to interact with. In this process you have a clear advantage if you are familiar with the Dutch language.
About you
To be our future IT-colleague we need you to give it all. In our team we don 't take no for an answer, we look and search for solutions in a creative way. We assume you recently graduated or have previous experience and knowledge in programming or system development.Then WOW, here is your chance!
Be aware that values like togetherness, caring for the people and planet, simplicity, renew and improve, different with a meaning, cost-consciousness, give and take responsibility and lead by example are the bond that connect us together.
* Adaptive mindset
* Serviceminded, easy learner & data driven
* English fluently in written and speaking
* Dutch fluently in written and speaking is a plus
About the employment
The assignment as IT support is a consultative assignment with an appointment immediately. You will be employed by Adecco Sweden and have collective agreements. You 're assignment will be with one of our customers. We want you to feel good and we offer healthcare benefits, discount on training cards, etc. In order to make you feel safe, you are also covered by insurance and occupational healthcare.
About the application
Now it 's time for us to be more creative! Be ready to submit your CV and cover letter together with a 2-3-minute video we will send to you further in the recruitment process. We don 't judge on age, ethnicity, gender or other irrelevant prejudices. Instead you will receive 2 tests including: problem solving and personal competence. Your application must be in english and we would much like if you present your IT and system knowledge/education in your application as well.
Contact details
If you have questions about the assignment or the recruitment process,
you are welcome to contact responsible recruiter Ronja Andersson at
ronja.andersson@adecco.seWe look forward to interact with you!
Keywords
Support, IT, Development, Developer, Programming, International company, Specialist, Learning organization, Engineer, Teamwork, Software, Adecco, Helsingborg
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2022-03-24ErsättningFast lön
Så ansöker duSista dag att ansöka är 2022-04-23
Klicka på denna länk för att göra din ansökanFöretagAdecco Sweden AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "ref-37531".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Adecco Sweden AB (org.nr 556447-2677),
http://www.adecco.se/ Kontakt Business Manager
Ronja Andersson
Jobbnummer 6471307
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