IT Specialist / Desktop Support
The Mathworks AB / Supportteknikerjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos The Mathworks AB i Stockholm Job Summary
This position within the SSG/IT Team will perform all aspects of technical support related to the day-to-day computing needs of The MathWorks office in Kista, Sweden and remote office in Espoo, Finland. This individual is expected to provide support via phone, e-mail and Intranet as well as perform problem determination face-to-face. This position will report to an IT Manager in the France.
Responsibilities
Primary Responsibilities:
• Diagnose and resolve computer and peripheral problems and requests from users in a timely manner including accurately recording such requests into the help system.
• Install, configure and troubleshoot PC hardware and software
• Install, configure and troubleshoot phones
• Create and document local procedures, guidelines and best practices.
• Record, track and maintain equipment inventory.
• Provide training to users in supported desktop products.
Secondary Responsibilities:
• Provide first level support for networking and application issues.
• Liaise with local service and support providers.
• Support the optimization of the existing environment
• Participate in regional and worldwide IT projects as required.
Qualifications
• University degree (or equivalent) in a computer related discipline and work experience within the Information Technology industry OR
• 3+ years work experience in Information Technology, including 1 year front line / helpdesk technical support.
In-depth knowledge of / focus on:
• Desktop software including Microsoft Office products.
• Troubleshooting complex issues related to operating systems, PC hardware and peripherals
• Desktop Operating Systems including Windows XP / Vista
• Customer focus and dedication to customer satisfaction
• Self-starter; ability to work on his/her own, but also within a team framework
A working knowledge of:
• Backup Software and processes.
• Networking (WAN & LAN) topology and protocols
• PABX Setup & configuration
• Remote Working / Mobile Computing
• Unix / Linux
Publiceringsdatum2009-04-17Arbetstider och omfattningTillsvidare
Heltid
L?n
Fast l?n
KontaktGerhard Marcinkowski, +1 508 647 706 (Office),
Gerhard.Marcinkowski@mathworks.comFöretagTHE MATHWORKS AB
AdressTHE MATHWORKS AB
BOX 1023
16421 KISTA
Bes?ksadress
KNARRARN?SGATAN 7 KISTA ENTR?
KISTA
Hitta p? karta
KontaktuppgifterTelefonnummer: 08-50516900
Jobbnummer 435089
Observera att sista ansökningsdag har passerat.