IT Service Desk Manager for a client in Stockholm!
Sway Sourcing Sweden AB / Inköpar- och marknadsjobb / Stockholm
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hela Sverige Publiceringsdatum2023-03-13ArbetsuppgifterIn this interesting role you will join our client's IT team that focuses on creating the next-generation digital customer journey. You will have a lot of autonomy in a fast-paced, cooperative and friendly environment.
Job Assignments
• Work closely with senior management to develop and implement strategies that align with the client's business objectives and support the overall IT strategy.
• Develop and enforce procedures and policies that govern how the IT service desk operates.
• Build and maintain relationships with internal and external stakeholders (including hotels, vendors, and the IT department).
• Manage the IT service desk budget and allocate resources to ensure the service desk is operating efficiently and effectively.
• Lead and manage a team of IT support agents, ensuring that they are properly equipped and trained.
• Stay up to date with industry trends and best practices in IT service management and leverage this knowledge to continuously improve the IT service desk operations.
• Developing team building activities, encourage the team members to actively champion knowledge sharing and foster a positive team culture.
• Monitor and report on service desk performance: track key performance indicators (KPIs) and metrics and report on them to the senior management.
• Ensuring service level agreements (SLAs) are met.
Requirements
• You have previously worked in a technical Service Desk.
• You have strong leadership skills and a proven track record as a leader.
• It is important to have strong communication skills.
• Experienced with continuous delivery.
• Experience from modern ways of working/agile.
• A fluent level of English, both written and spoken.
Meritorious
It is a plus if you are fluent in a Scandinavian language.
Tillträde och ansökan
Start: As soon as possible
Length: 6 months
Deadline: As soon as possible
Location: Stockholm
Selections and interviews are ongoing!
Om företagetSway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates' skills and knowledge with the company's needs. Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees. We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-03-27
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "222".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Sway Sourcing Sweden AB (org.nr 559360-7517),
https://swaysourcing.com/ Arbetsplats Sway Sourcing
Kontakt Isabel Tataje
isabel@swaysourcing.com +46 79 006 27 11 Jobbnummer 7541384
Observera att sista ansökningsdag har passerat.