IT Process Owner
Volvo Car Group / Datajobb / Göteborg
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Are you a good communicator and prefer working in an international environment, located at any Volvo site in the world, where you are in contact with people from many areas on a daily basis? Then this position might be the perfect one for you! At Information & Technology (Volvo Car Group IT), you find outstanding opportunities to develop your skills and grow as a professional. In close collaboration with colleagues in other business units around the world, you and your team create IT innovations that support the company's overall business development and daily operations. And ultimately - you will contribute to a superior experience for the people who buy and drive a Volvo.
Service Management Office (SMO) is the staff function within Service Development & Operations and will lead key strategic initiatives to drive operational efficiency, simplification and globalisation of IT service delivery. SMO will have a key role in the future by leading the transformation of Service Development and Operations towards end-to-end IT services. SMO is also responsible for processes, project framework and maintenance model and to support within these areas.
As IT Process Owner you will be accountable for the dedicated ITIL processes mainly within Service Transition and Service Operation. The process owner is accountable for ensuring that the processes are fit for purpose and ensuring that the processes are performed according to the agreed and documented standards and meets the aim of the process definition and quality demands. The Process Owner is also responsible for identifying improvements to ensure that the process continues to be effective and efficient. This means interfacing with many stakeholders within Group IT and their suppliers.
Main responsibilities
• Define the process strategy
• Accountable for the process design
• Accountable for the process implementation and integration within the organisation and with suppliers
• Ensure that the process is performed in accordance with the agreed and documented process
• Accountable for documenting and publishing the process
• Define and review the measurement of the process using metrics such as key performance indicators (KPIs)
• Accountable for continues process improvement activities
• Maintain Process stakeholder map and communication plan
• Manage Process communication to all stakeholders
• Accountable for developing training material and performing training in the process and/or procedures
Required qualifications
• University degree or equivalent
• ITIL V3 Foundation Certified and ITIL Lifecycle or Capability Certified for Service Transition and Service Operation
• Preferable ITIL Lifecycle or Capability Certified for Service Strategy and Service Design
• 5+ years work experience in ITIL processes
• Demonstrated capability in designing processes, workflows or similar
• Work experience from multi sourced global environment
• Fluent in English (written and spoken)
Personal qualities
• High integrity and professionalism
• Holistic view and conceptual thinking
• Business and performance driven
• A great communicator and excellent corporation skills
About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand". And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.
Contact
In this recruitment process we are collaborating with Randstad Professionals. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Jasmin Aronsson El Kachani at +46 72 988 94 42 or by e-mail
jasmin.aronsson.elkachani@randstad.se .
Interviews will be held continuously. To apply, please register your profile and attach your application documents via the link below as soon as possible but no later then February 13th.
Publiceringsdatum2015-01-28Arbetstider och omfattningHeltid Permanent
ErsättningNegotiable
Så ansöker duSista dag att ansöka är 2015-02-16
Ange följande referens när du ansöker: BBBH720
Klicka på denna länk för att göra din ansökanKontaktJasmin Aronsson El Kachani
jasmin.aronsson.el.kachani@randstad.seFöretagVolvo Car Group
AdressVolvo Car Group
40531
40531 1480
KontorsadressAssar Gabrielssons väg, 405 31 Göteborg
Jobbnummer 2145318
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