IT Manager - Freespee AB - Supportteknikerjobb i Uppsala
IT Manager
Freespee AB / Supportteknikerjobb / Uppsala
2018-09-12

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DESCRIPTION
Freespee is the most comprehensive conversation cloud in the market. We enable consumers to talk to brands in real time via their interface of choice. The platform is designed to attract, proactively engage and convert online users into customers.

Our products are used by leading brands including Alfa Romeo, AXA, BNP Paribas, Club Med, eBay, Fiat, Ford, Jeep, JLL, Kia, Nissan, Peugeot, Richmond, Schibsted and Toyota.

Freespee was founded in 2009 by software engineers Carl Holmquist and Tobias Lindgren in Uppsala, Sweden where its development teams are based. Now under the leadership of CEO Anne de Kerckhove, Freespee has been growing profitably and employs over 80 people across offices in London (HQ), Uppsala, Barcelona, Paris and Düsseldorf, serving clients in over 50 countries.

Our Company Values:

Be Genuine - We act with integrity, we speak our mind
Stay Focused - We focus our attention and energy on what really matters for customers and ourselves
Engage Others - We demonstrate positivity and work hard on making people around us excited and successful
Be humble - We Celebrate successes with simplicity and face our everyday challenges with realism

Now we are looking for our new IT Manager! Your responsibilities will be:

* Reporting to the Head of Tech Operations
* Provide first-class support and build successful long-
term relationships with both internal and external
clients
* Troubleshoot, evaluate and escalate support
requests from customers and Freespee employees
* Corporate IT system development, management and
maintenance
* Manage software licenses and ensure compliance
* On- and off-board employees on internal computer
systems
* Train employees on internal systems and provide
internal technical support
* Join a pool of engineers taking turns to be on call
outside normal working hours to handle emergency
issues.
* Proactively identify potential new technologies in
network / IT infrastructure and present to Tech
Operations and architects
* Assist in troubleshooting any client performance
issues

REQUIREMENTS

To succeed in this role we believe that you have at least a couple of years experience from a similar position. You are a structured and service-minded person used to manage software licenses and ensure compliance. You have a genuine interest in technology and are up to date with new technologies.

* Set up and configure technical equipment (e.g.
computers, tv screens, video conferencing equipment,
routers)
* Experience working with and configuring Apple
computers and laptops
* Experience of microsoft Office 365, google apps and
Lucidchart

Nice to have

* Set up and configure technical equipment (e.g.
computers, tv screens, video conferencing
equipment, routers)
* Monitor network security (implementation and
testing, i.e. penetration testing)
* Experience of configuring LDAP
* Experience with MDM (Mobile Device Management)
* Experience of Salesforce, Zendesk, ERP systems

Welcome with your application!

Publiceringsdatum
2018-09-12

Så ansöker du
Sista dag att ansöka är 2018-10-24

Företag
FREESPEE AB

Kontorsadress
DRAGARBRUNNSGATAN 78 C

Jobbnummer
4344457


Sökord


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