It Helpdesk Technician At Siwi
Stft Stockholm International Water Institute / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Stft Stockholm International Water Institute i Stockholm About us:
The Stockholm International Water Institute (SIWI) is a global organization that's committed to changing the way we understand, value, and manage water. As advocates and advisors, we help promote better water governance, which is critical for creating a fairer, more prosperous, and more resilient future. Our work helps contribute to poverty reduction, climate resilience, healthy ecosystems, and more inclusive societies, and it's essential for achieving the 2030 Agenda on Sustainable Development.
The role:
As an IT Help Desk Technician, you'll be responsible for providing exceptional customer service and technical support to our employees in a timely and efficient manner. Reporting directly to our IT Manager, you'll be required to work a few days a week from our central Stockholm office. Your key responsibilities will be:
• Providing technical support and troubleshooting assistance to employees via phone, email, and in-person
• Assisting and troubleshooting computer users (fixed PCs, laptops, Windows environment, Office 365, smartphones, etc.)
• Ensuring the installation, configuration, and deployment of computer equipment (Onboard and Offboard process)
• Troubleshooting hardware and software issues on Windows 11 computers, iOS, and Android mobile devices
• Microsoft 365 administration (Teams, Yammer, SharePoint, Shared mailbox, etc.)
• Installing, configuring, and maintaining computer hardware and software applications
• Performing routine maintenance on computer systems, including updates, patches
• Maintaining accurate records of all technical support requests and resolutions
• Identifying and recommending opportunities for process and system improvements
To be successful in this role, we believe that you should have:
• 1-3 years of experience in a technical support role
• Strong understanding of Microsoft 365, Windows 11, and hardware and software maintenance
• Fluency in English
• Strong problem-solving and analytical skills
• Ability to work independently and prioritize multiple tasks in a fast-paced environment
• Service-minded personality with a "can-do" attitude and excellent interpersonal communication skills
• Ability to work effectively in a global organization, collaborating and respecting colleagues from different cultural backgrounds
• Swedish valid visa or permission to work in Sweden
Other preferred qualifications include:
• CompTIA A+, Microsoft Certified IT Professional (MCITP), or Microsoft Certified Solutions Expert (MCSE)
• Experience with Active Directory and network troubleshooting
• Knowledge of other languages such as Swedish, Spanish, etc.
What we offer you:
• The opportunity to work for a multicultural organization that's dedicated to improving the environment and human rights
• Colleagues from all over the world who are passionate about their work
• Collective agreement
• A modern and centrally located office with quiet zones, active zones, and open areas
• SEK 2,000 in wellness allowance per year
• 1 paid wellness hour per week
• 25 days of paid vacation per year
• 24 hours per year in paid time off
• Free half days linked to holidays
• Flex time
• Work-life balance; the ability to work from home two days per week
• Pension according to the collective agreement
This is a full-time position, and we aim to hire you as soon as possible. Interviews will be held continuously, and the position may be filled before the application deadline.
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2023-04-16
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Stft Stockholm International Water Institute,
https://siwi.org Arbetsplats Stockholm International Water Institute
Kontakt Adele Nerelius
adele.nerelius@siwi.org Jobbnummer 7585445
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