IT Business Analyst Contact Center & Sales
AB Electrolux / Datajobb / Stockholm
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At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
All about the role:
One of the core elements of Electrolux' strategy is to capitalize on the tremendous digitalization opportunities through embracing new technology/IoT, for example by connected appliances, a digital manufacturing and closer end-consumer relationships. These key development areas offer a huge opportunity to enable a digital interaction between consumers, customers and suppliers.
For our Business Area Europe, in the IT team we are after an IT Business Analyst to manage the development of IT Business Analyst Contact Center & Sales and within the framework of the Consumer Service roadmap. You will be a key IT contact point for the Contact Centre and Sales organisation in Commerical Solutions Europe, working closely with the business to help define and implement the new application landscape for the business area as well as enhance the existing applications. This entails both rolling out new solutions. You will also have the opportunity of managing the transition from existing legacy applications to new digital tools, driving not only the upgrade of IT applications but associated digital business transformation. Your main goal is to help the business organisation understand how to leverage technology in the best way to innovate and simplify the Electrolux business.
What you'll do:
* Lead IT implementations of new Process & Application requirements in the Commercial Solutions operations IT area. The role is focused on Contact Centre and Sales processes.
* Manage relationship with both internal developers and external vendors and driving the prioritization of backlog items based on the business input
* Provide Contact Center & Sales business process and/or IT process knowledge.
* Governance, maintenance, and continuous optimization of existing and new applications together with the business stakeholders.
* Actively support initiatives and collaborate by proposing and analysing the requirements for business and IT process improvements
* Support the business in IT initiatives to transform the function from a Cost Centre into a Profit Centre.
* Manage IT project budgets and plans for the area in question
Qualifications:
To succeed in this role, you need to have a strong understanding of IT aspects as well as have an innovative and collaborative mind-set. You will be independently driving and organising the activities required to execute the agreed plan from IT point of view, keeping a mix between a strategic understanding of long term vision with hands on operational implementation tasks.
* Work experience in the Contact Center & Sales area, preferably based on SAP Hybris suite
* Ability for handling multiple projects at the same time and aligning on prioritization
* Strong capabilities to translate business needs into IT solutions
* Project Management skills are a plus (track record of delivering on agreed time & budget)
Where you'll be:
You will be based at Electrolux HQ in Stockholm at Kungsholmen. Our Headquarters in Stockholm is an amazing and unique place to work and grow! Over 1000 professional and 75+ nationalities shape living for the better every day.
Benefit highlights:
*Flexibility of work hours;
*Discounts on Electrolux products and services;
*Access to the gym, sports hall and spinning room in the office, including group training;
*Life insurance policy.
As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Så ansöker du Sista dag att ansöka är 2023-03-10
E-post:
maria.redin@electrolux.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare AB Electrolux (org.nr 556009-4178)
Sankt Göransgatan 143 (
visa karta)
112 17 STOCKHOLM
Arbetsplats Electrolux IT Solutions AB (556095-0197)
Jobbnummer 7485023
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