IT Application Manager - Parts & Logistics
Volvo Personvagnar AB / Datajobb / Göteborg
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hela Sverige Main tasks and responsibility:
The position is within Volvo Cars IT and a sub unit called Application Management Services (AMS). The successful candidate will be a main interface for service deliveries between IT and business within the area of Parts & Logistics at Volvo Cars Customer Service and will be a key resource to drive the applications as well as the business forward.
The main responsibility is to manage IT application services for Parts & Logistics both from an application functionality perspective as well as from a business relations perspective. In house application included is, among others, the core system for managing supply chain, ware house and transportation at Volvo Care Customer Service, i.e. PULS (Parts Universal Logistics System) application.
Examples of activities an ordinary week:
The application/service is down - Co-ordinate & communicates according to the incident management process:
Support the resolver groups in solving an incident reported to VCC Service Desk - coordinate supplier and infrastructure resources as local incident manager.
Evaluate Service Desk statistics of incidents with 6? tools to suggest and implement quality improvement changes.
Participate in various teams within the department to suggest and implement process improvements.
A New Development program/project puts new demands on an application within the responsibility - manage Change Requests in the CR process:
Plan, govern & follow up together with supplier maintenance responsible if applicable and sign off Application Maintenance checklist
Deliver according to VCC Security Control Process requirements /or evidence gathering - plan, govern, perform & follow up Security Control Process together with supplier maintenance responsible if applicable
Supervise that suppliers keep defined SLAs
Participate as SME and/or Maintenance Responsible in projects
Answer questions and issues that are application / service related
Steer questions and issues from business to correct resolver group at VCIT
Participate in relevant meetings related to the application / service
Required Qualifications:
Understanding and experience from the automotive industry.
Strong Customer Orientation
Understands Day to Day IT operations
Knowledge in Customer Service business processes that IT services supports
Knowledge in the Customer Service business logics and information relevant for IT services
Knowledge in strategic Life Cycle Planning, Review and Reporting
Understands the business value of the service during its Life Cycle and is able to plan, review and report related to this
Understands both worlds of project and line organization to secure a smooth collaboration with customer value perspective
Knowledge in ITIL processes
Knowledge in Maintenance Establishment
Can take lead in incident and problem management related to the service
Effective in communication (written, presentation, oral)
Has a structured way of working and documenting
Works naturally with continuous improvements
Preferred Qualifications:
Has the understanding of and knowledge in:
VCC IT security manual and processes
Volvo Cars Customer Service business and technical context of services
Volvo Cars DITS processes around Implementation, Launch and Hand Over
Required Education:
University degree or equivalent experience in a relevant field
Fluent in Swedish and English, both oral and written
Publiceringsdatum2011-12-21Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-01-18
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KontaktJesper Hansson , tel +46-31-59 75 37
FöretagVOLVO PERSONVAGNAR AB
AdressVOLVO PERSONVAGNAR AB
40531 GÖTEBORG
KontaktuppgifterTelefonnummer: 031-590000
Jobbnummer 1112070
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