IT Account Manager
E.s.f Capital Match AB / Supportteknikerjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos E.s.f Capital Match AB i Stockholm,
Göteborg,
Malmö eller i
hela Sverige E.S.F Capital Match is a global Executive and Expert search firm. Since start in 2002 our strategy has been: We find the right opportunity for you and the best talent for our client anywhere in the world..
Our Client, EMC, Cisco and VMWare have now an opening for as IT account manager based in their Stockholm office.
As IT Account Manager (Customer Advocate) you Provide focus and drives consistency in the execution of all Customer Care related matters to a customer. Acts as ambassador to the customer and as the customer's representative.
Leverages the support of local and corporate resources in managing and attaining high levels of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive re-purchase loyalty toward our equipment and software.
The individual strives toward delivering consistent service levels by exceeding customer expectations. The Individual will be responsible for providing detail reporting and trending analysis using all our service tools.
Principal Duties:
1: Conducts and leads Customer Care account review meetings.
2: Documents and manages action items, assigned owners, and timeline of events during a break/fix customer impact event; drives corrective action plan.
3: Compiles and maintains account information; equipment portfolio, configurations, microcode status, installation dates, lease or purchase information, maintenance coverage levels, contracted coverage dates and renewal schedules. Presents all open cases and details regarding upcoming events.
4: Manages all commercial aspects of the service maintenance contract relationship with the customer. Ensures compliance levels are met in accordance with all maintenance contracted service level agreements. Participates in the planning, approval, and implementation of approved change management requests.
5: may be required as well as occasional travel to customer sites.
Skills:
Understanding of EMC, Cisco and VMWare solutions.
xcellent written and verbal communication.
Posses excellent logic and data analysis capabilities
Customer facing experience.
Ability to work in a high-pressure environment.
Problem solving ? Ability to be resourceful and "figure things out"
How To Apply:
Send us a copy of your CV to:
CV@esfab.netPubliceringsdatum2012-01-04Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnge följande referens när du ansöker: ESF/CA
Ansökan kan skickas till e-postadress:
cv@esfab.netFöretagE.S.F CAPITAL MATCH AB
AdressE.S.F CAPITAL MATCH AB
41129 GÖTEBORG
KontaktuppgifterE-postadress:
cv@esfab.net Jobbnummer 1121049
Observera att sista ansökningsdag har passerat.