IP Coordinator – renewals
Randstad AB Ipendo / Bankjobb / Malmö
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hela Sverige Visa alla jobb hos Randstad AB Ipendo i Malmö Ipendo is one of the fastest growing companies within the international Intellectual Property field.
Our mission is to deliver the most advanced yet simple to use, customer-friendly total communications platform and management system designed to meet all your current and future needs for pro-active IP management.
We are now recruiting an IP Coordinator – renewals
Principal Purpose of the Job
The objectives of the IP Coordinator role is to support the retention and growth of patent and trademark renewal business with both existing clients and prospects. Responsibility for the implementation of services for new clients safely and efficiently is a key task, where maintaining an effective link between Sales and Operations to ensure that client requirements are understood and expectations are exceeded.
A commercial mind-set is essential to challenge existing processes, see the bigger picture and promote innovation to deliver business value. At the same time it is necessary to get things right and pay attention to details.
Responsibilities
• Provide customer support for the renewals service by providing solutions on inbound queries regarding the software, services and find solutions that work for clients to solve their individual needs
• Holding training sessions with customers
• Guide new customers through implementation
• Investigate and analyse renewal data to secure safe renewal payments
• Proactively identify opportunities for improvements
• Input into technical documentation to ensure all procedures are accurate and efficient.
Background
Client service experience in data / IT intensive environment is important.
It is an advantage if you have experience with administration of IPR matters such as Patents, Designs or Trademarks from an IP attorney firm, a law firm or a corporate IP department.
You must be familiar with MS Office, especially Excel. Written and spoken Swedish and English is a must.
Personal characteristics
We are looking for a creative problem solver who identifies client needs and delivers against agreed standards. Your job is to make the process easy for the client to follow. Further more you have apositive and proactive attitude, a detail-oriented mind and an ability to effectively plan work.
Want to know moreabout this service,please contact Charlotta Lundblad, 040 698 08 02.
In this process Ipendo collaborates with Randstad. Welcome to
www.randstad.se to apply for the job.
Publiceringsdatum2012-08-01Arbetstider och omfattningheltid/tills vidare
Ersättningenligt ök
Så ansöker duSista dag att ansöka är 2012-08-12
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktCharlotta Lundblad, +46 (0)40 698 08 02
FöretagRandstad AB Ipendo
AdressRandstad AB Ipendo
Box 17193
10462 Stockholm
Jobbnummer 1304236
Observera att sista ansökningsdag har passerat.