Inside Sales Agent Nordics - Global Online Business
Volvo Personvagnar AB / Säljarjobb / Göteborg
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hela Sverige Visa alla jobb hos Volvo Personvagnar AB i Göteborg,
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
What's in it for you?
Care by Volvo is a unique premium subscription service that we are developing, and by that shaping the future of the automotive industry. We have one clear aim - to give our consumers back more time to do the things they love. Welcome to a completely new way of accessing a car, where a hassle-free, flexible monthly subscription is all you need. We are looking for a truly passionate product and brand ambassador for Care by Volvo leasing model within our online business for the Swedish market, to join our growing team based at Volvo Cars headquarters in Gothenburg. You will act as the first point of contact for B2C retail and B2B business customers. By providing excellent customer service and communication based upon each customer's unique needs, you will help inspire new customers to choose Care by Volvo.
In this role you will report to the Inside Sales Nordics Team Leader.
What you'll do
As an Inside Sales Agent, you will interact with customers to answer questions regarding their queries on Care by Volvo subscription and upsell/cross-sell products. You need to enjoy building connections with and helping customers!
In this role you will respond to all enquiries via telephone, email, chat, video with the aim of converting a prospect into a Care by Volvo customer though building rapport with customers in a friendly and engaging manor. You will manage lead generation and process enquiries appropriately using our state-of-the-art Salesforce CRM system, for future follow-up to convert leads to sales, with the aim to acquire new customers by following up leads generated from direct marketing campaigns by outbound calling.
You will also
• Upsell customers by outlining benefits of premium grades, packs and options
• Support marketing initiatives through maximising conversion of inbound leads
• Proactively contribute ideas and suggestions for improving our customer's experience
• Work collaboratively with our Customer Relations department to ensure all sales related customer requests can be handled effectively
Do you fit the profile?
You are a first-class communicator with impeccable spelling and grammar, and since most of your time is spent interacting with our consumers, you need to have excellent verbal and written communication skills in Swedish and English as well as being a great listener. It may be that you currently are working with at a car dealer but have been thinking about moving to an OEM that is transforming the industry. You have excellent customer management skills, and are outgoing, friendly and professional, with a commitment to adhering to process and procedure.
We believe that your background and skills include
• Experience working for a premium brand, within a sales or customer-facing role
• Minimum 2 years sales experience, ideally 1 year inside sales. Bonus if you also have automotive knowledge.
• Being enthusiastic about new and emerging e-commerce technologies, you couple your passion for cars with your high level of business acumen to succeed in this role
• Ideally experienced in Salesforce and/or other CRM systems
• To succeed in this role, we believe you thrive in a fast-paced, dynamic team with the ability to adapt, meet sales targets and manage deadlines
• Fluent in both Swedish and English, verbal and written
Above all, what we're looking for is someone who will embody Volvo's values as a caring, customer-centric organisation, and communicate with our customers in an enthusiastic and empathetic way that supports this.
Location
HQ - Gothenburg, Sweden
Varaktighet, arbetstid
Full Time Undefined
Publiceringsdatum2020-11-17ErsättningUndefined
Så ansöker duSista dag att ansöka är 2020-12-06
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "46453-34071049".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Jobbnummer 5448277
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