Incident Technician to international Service Desk
Perido AB / Supportteknikerjobb / Leksand
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hela Sverige Perido is looking for several Incident Technicians that will work in our customers global Service Desk. The customer is a Swedish international retail company with its presence all over Europe, where English language skills is a necessity. We are looking for persons to their office in Stockholm as well as in Dalarna.
In this role you will work according to the incident management process, solving and coordinating incidents and service requests. It's important that you are a socially skilled individual who has excellent abilities in handling and interacting with customers within and outside the organization. Furthermore you will work with tasks such as:
• Answering IT service related phone calls and emails
• Manages tickets in the service manager system to assist end-user by resolving issues
• Manages service requests such as orders and questions concerning PCs, phones and IT equipment
• Logs, classifies and diagnoses incidents /service requests
• Escalates incidents requests when unable to solve them oneself or when time limits are reached
• Establishes and documents work-arounds /solutions or FAQs
• Implements standard changes
We are looking for a person that is customer-oriented and socially skilled and have a high interest and knowledge in IT and technology trends. You are willing to develop and continuously learn new skills and routines surrounding the organization. Are you the one we are looking for? Please send us your application as soon as possible!
Required qualifications
• Education in IT from high school or university
• Minimum 1 year relevant work experience
• Excellent knowledge in Microsoft Windows 7/8/10 Client OS and Microsoft Office
• Good knowledge in Microsoft Windows Server and Active Directory
• Excellent communication skills, both oral and written, in English and either Swedish, Norwegian, Finnish, Mandarin or German
Meritorious
• Knowledge in Network TCP/IP
• Knowledge in relevant ITIL and agile processes
Contract type and hours
Full time, permanent position. Start as soon as possible.
Application
E-mail your CV and cover letter to
rekrytering@perido.se as soon as possible. The selection will start immediately. Mark your e-mail with the subject reference 14543MT.
The company name and more information about this position will be revealed in the interview. If you have questions about this position please send them to
fraga@perido.se. We usually reply within 24 hours during workdays.
Reference
14543MT
Contact
E-mail application:
rekrytering@perido.seOther questions:
fraga@perido.seMore information about us on:
www.perido.se Are you a service and customer oriented person that would like to work in an international Service Desk within a global organization? Would you describe yourself as a team worker that likes to share knowledge and experience with both co-workers and customers? Then you might be the right person for this job!
Perido is a consulting and recruitment agency. Our vision is a workplace where everyone thrives and are dedicated. This includes our employees, our clients, and our candidates. We like working with people and we have great experience in helping organizations with supply and maintenance of competence and in helping people find exciting career paths.
Publiceringsdatum2016-11-22Så ansöker duSista dag att ansöka är 2016-12-22
Ange följande referens när du ansöker: 14543MT
FöretagPerido AB
AdressPerido AB
Katarinav 15, 8 tr
11645 STOCKHOLM
KontorsadressKatarinavägen 15
Jobbnummer 3174321
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