Incident/problem Manager
Veritaz AB / Inköpar- och marknadsjobb / Stockholm
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hela Sverige Veritaz is a fast-growing IT-consultant firm. Our company is made up of insanely bright people from over 4 countries, and we are located in Sweden, UK, US and Pakistan. The voyage has been incredible this far, but it is only the beginning.
Assignment Description:
We are looking for an Incident/Problem Manager responsible for ensuring that Incident/Problem Management processes are continuously adapted, developed and followed up, and that you train the organization in the processes.
What you'll do:
Support organization and work closely with their internal IT support team, the infrastructure team, the info security function, external suppliers as well as system administrators and other organization.
Cross-functional working across the organization and support other teams that handle the Incidents.
Act as a cohesive person in the event of incidents and have good judgment when it comes to which incidents to escalate and when.
Minimizing the impact that incidents have on the user experience and analyse the root cause of recurring incidents or where a satisfactory solution is not found.
Running and coordinating high-priority incidents related to e.g. IT operations, IT security and personal data.
Manage all communication around incidents and problems, and ensure that everyone receives accurate and customized information.
Continuously keep track of SLA levels being reached and documentation of incidents and problems.
Periodic reporting of metrics to management especially if major issues are found in the IT system.
Who you are:
Candidate must possess technical background and a good understanding of support flows.
Prior experience of at least 3 years of experience working as an Incident Manager.
Experience of being involved in developing the incident/problem processes along with good competence in ITIL and the various processes.
Ability to communicate fluently in Swedish, both orally and in writing along with knowledge of Visio and certification in ITIL Foundation.
Publiceringsdatum2022-09-22Så ansöker duSista dag att ansöka är 2022-10-22
Klicka på denna länk för att göra din ansökanAdressVeritaz AB
Gränsgatan 35
10316 STOCKHOLM
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Veritaz AB (org.nr 559250-0705)
Gränsgatan 35 (
visa karta)
103 16 STOCKHOLM
Arbetsplats Stockholm
Jobbnummer 7005271
Observera att sista ansökningsdag har passerat.