Incident coordinator
Poolia IT / Supportteknikerjobb / Stockholm
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Presentation
You will be part of the project team and will have a vital role to play in ensuring a successful deployment of a new Windows 7 environment.
Publiceringsdatum2012-10-18Dina arbetsuppgifterKey responsibilities
• to manage a dedicated assignment group
• regularly review the tickets within the assignment group and ensure that any non conformances are escalated promptly
• act as the communication interface between 1st line and the Single Point of Contact Desk (SPOC)
• work with 1st line to analyse incidents to identify trends and identify problem record candidates
• work with 1st line and the knowledge management team to identify workarounds for known errors and get them into the knowledge database
• manage problems within the project to the appropriate project owner and be relentless in chasing for updates and closure
• work collaboratively with internal and external delivery units and project members to find workable solutions to problems
• review incidents daily with 1st line SPOC and bring summary findings to the weekly incident / problem management forum to enable the right corrective actions / owners to be identified.
• produce and maintain accurate dashboard updates to keep all project members up to date - requirements to be agreed with the project in advance.
• ensure project members, resource managers and desk staff are made aware of service affecting issues: shortages/resource/procedural and process issues
• attend conference calls and discuss any issues relating to the rollout and take away the information from the conference call and relay to the relevant teams/people.
• support problem management and or root cause analysis to deliver improvements
Utbildning/erfarenhet
• you should have a strong service desk/incident management background and be confident to manage a range of stakeholders within the customer's organisation.
• you should be relentless in following up open issues with owners and intolerant when progress is slow.
• you will be required to develop and implement a service/operational dashboard and associated improvement initiatives where areas for improvement are identified.
Förmåner
We take good care of our consultants and we offer social activities, as well as help in planning your future career. Your consultant manager is well experienced from your field, and knows how to get the most out of your assignment.
As a Poolia employee, you are included in the requirements concerning agreements on terms of employment by Unionen. Moreover, you get a grant for working out at your choice of place. You are also covered by a health insurance.
Sluttext
Please apply by registering your CV here on our website. Click on the "Ansök" button to the right of this advertisement. It is our recommendation that you register as much information as possible and that you attach a complete CV-document. Please check that your correct e-mail adress is registered.
Poolia is a registered staffing agency, meaning that we comply with the requirements set by Bemanningsföretagen - the Swedish Association of Staffing Agencies.
Language
en-GB
Så ansöker duSista dag att ansöka är 2012-10-23
Ange följande referens när du ansöker: 33565
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktFöretagPoolia IT
AdressPoolia IT
Jobbnummer 1369549
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