Incident and Problem Manager
Play'n Go Sweden AB / Supportteknikerjobb / Växjö
2019-11-08
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hela Sverige Visa alla jobb hos Play'n Go Sweden AB i Växjö Play'n GO is a leading provider within the iGaming industry with a passion to deliver cutting edge products, both technically and creatively. Together with our partners,we have successfully expanded our business worldwide, regularly excelling our growth targets.
We are looking for an Incident and Problem Manager to our office in Växjö. You will be responsible for managing the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
Responsibilities:
• Managing the process of handling longer-term issues with the objective on ensuring sustainable solutions are implemented.
• Ensuring that incoming incidents are prioritized and handled efficiently and correctly according to our processes.
• Pushing for resolution, Business Impact Analysis and ensuring communication during the incident process so that all stakeholders are properly informed.
• Responsible for planning and coordinating all the activities required to resolve, monitor, report and close incidents.
• Virtual Team lead over the Incident Task Force.
• You will be the owner and responsible for the effective implementation of the processes "Incident Management" and "Problem Management".
• Represent the first stage of escalation for Incidents.
• Monitor the incidents to ensure that the Service Level Agreement are respected.
• Ensure communication of resolved incidents and end-user confirmed Incident tickets.
• Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
• Determines if an incident needs to be escalated according to priority and severity of the issue.
• Identify potential problems and/or increasing trend of repetitive Incidents.
• Constantly evaluate workflows and find ways for them to be more efficient, relevant and valuable both internally and externally.
• Fully implement our Incident Management Procedure and supporting/related processes (security incident process, hotfix process etc).
• Adapt our ticketing system to fit our procedures and work processes.
• Ensure we have clear and well-defined processes, responsibilities, transparency and visibility within this team and towards auxiliary units (TechCompliance, Security, Compliance/Legal, Business & Finance).
Key qualifications:
• Bachelor's degree in Computer Science or related degree preferred, or a combination of education, training and work experience.
• 5+ years of experience in Service Management/Operations or 2+ years' experience in an incident management role.
• ITIL Foundation V3 or equivalent.
• Experience working with managed service providers.
• Experience in working with and delivering 24/7/365 managed services, preferably on a global scale.
• Experience in leading and coordinating incident teams.
• Experience in the online gambling sector is a +.
Personal skills, behaviour:
• Possess excellent verbal and written communication skills.
• Great communication and eagerness to continue learning.
• Never let go & always improving kind of mentality.
We are looking for team players that thrive in a dynamic environment. Moreover we believe you are an enthusiastic, humble and sociable person who will contribute to maintain the positive and stimulating atmosphere that characterizes Play'n GO. We are offering you a challenging opportunity where you can develop both personally as well as professionally. Applications should be sent through our career site
https://talenthub.playngo.com/.Note that the position will be filled as soon as we find the right candidate.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2019-11-08ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2020-01-10
Klicka på denna länk för att göra din ansökanFöretagPlay'n Go Sweden AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Play'n Go Sweden AB (org.nr 559127-2975),
https://www.playngo.com/ Arbetsplats Play'n GO
Jobbnummer 4947692
Observera att sista ansökningsdag har passerat.