Inbound Sales Representative

Hem FAL Sweden AB / Säljarjobb / Stockholm
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Hem is building a new global home for design. Please visit hem.com for a view on our world. We create original, timeless furniture and interior accessories together with the most exciting and talented designers of today. Hem imagines a near future where a majority of home furnishings are purchased online. We plan to lead that evolution.

Hem is a startup where every day varies, making this job great! We are looking for someone who is passionate about design, with lots of energy, exciting ideas and initiatives.

You are: extremely well organized, methodical and efficient, with a good dose of common sense and joy. Enjoy the freedom and responsibility that comes with working at a fast-moving startup.

We are seeking for an outstanding Inbound Sales Representative with a creative, communicative and proactive mindset, you will be responsible of handling inbound sales and managing those clients on a day to day basis.

You will work closely together with our marketing, sales and technology team, bringing necessary and creative elements in that convert visitors into leads, and leads into customers. This full time position will report to the Director of Sales and is based In Stockholm Sweden.

Job Description:
• Facilitate sales of all products and services according to the client's needs
• Coordinate with the clients and provide the required information by resolving queries. This task is performed by following standards of Hem and maintaining premium quality of services
• Address all complaints of customers and supervise projects to make sure that they are resolved in time and within the given guidelines
• Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required
• Keep a track of the potential customers and follow up of all outbound calls
• Ensure premium level of client satisfaction in one phone call
• Maintain and ensure that the clients are followed up thoroughly and that all accounts are kept up to date with new product developments

• At least 1 year work experience within e-commerce, customer service, retail and/or a creative industry is required
• Experience at a Design/high-end brand is preferred
• Excellent written and spoken communication skills in English
• Other language skills are highly meriting, especially German and Swedish - Self-starting, reliable, independent, and flexible
• Good team player
• Strong organizational skills, great attention to detail, and ability to multi-task
• Proficient in Microsoft Excel / Word / Outlook - Service-oriented with a good understanding of customer needs
• You are a "doer" and don't mind getting your hands dirty in a highly entrepreneurial environment

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-02-04

Tillträde
as soon as possible

Ersättning
Fast och rörlig lön

Så ansöker du
f you are interested in joining Hem, please send us your resume with a cover letter addressing your suitability and salary expectation and when you could start earliest for the position to employment@hem.com . Please add your position of interest in the mail subject.
Ange följande referens när du ansöker: Inbound Sales Representative
Ansökan kan skickas till e-postadress: employment@hem.com

Kontakt
Senior Manager Product Development & HR Hanna Emelie Ernsting tel: +46859500909
employment@hem.com

Företag
Hem FAL Sweden AB

Adress
Hem FAL Sweden AB
11234 STOCKHOLM

Kontorsadress
Sankt Eriksgatan 48E

Övriga kontaktuppgifter
Telefonnummer: +46859500909
E-postadress: employment@hem.com

Jobbnummer
2654063

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