Hill-Rom - Customer Service Agent
Kandidathuset AB / Inköpar- och marknadsjobb / Stockholm
2018-08-13
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hela Sverige Hill-Rom is a leading global medical technology company with more than 10,000 employees worldwide. We partner with health care providers in more than 100 countries by focusing on patient care solutions that improve clinical and economic outcomes in five core areas: Advancing Mobility, Wound Care and Prevention, Patient Monitoring and Diagnostics, Surgical Safety and Efficiency, and Respiratory Health. Around the world, Hill-Rom's people, products, and programs work towards one mission: Every day, around the world, we enhance outcomes for patients and their caregivers. Hill-Rom's vision is a real-time, connected care environment that delivers actionable information to the right people at the right time. Delivering the right information to the right people at the right time helps hospital staff care for patients more safely, efficiently and effectively.Our Values * Respect * Responsiveness * Results * Integrity * Fun
Job: Customer Service Agent, Hill-Rom
Group/Team: Hill-Rom
Location: Home office. Suitable location is Stockholm.
Reports to: Business and Operations Manager, Nordics
BACKGROUND
Within Hill-Rom there are three business units: Patient Support Systems, Front Line Care and Surgical Solutions. Innovation remains a key strategy for Hill-Rom and in 2017, new products contributed approximately $150 million in revenue, continuing the company's long heritage of product and medical technology innovation. The introduction of new products across the business is expected to drive accelerated revenue growth and margin expansion in 2018 and beyond. The revenue for the company is expected to exceed $3 billion by 2020, while adjusted operating margins are expected to approach 20 percent.
The business area structure is aligned by product type and contains the following units:
• Patient Support Systems - globally provides our specialty bed frames and surfaces and mobility solutions, as well as our clinical workflow solutions which specializes in software and information technologies to improve care and deliver actionable insight to caregivers and patients.
• Front Line Care - globally provides respiratory care products and sells medical diagnostic monitoring equipment and a diversified portfolio of physical assessment tools that assess, diagnose, treat, and manage a wide variety of illnesses and diseases.
• Surgical Solutions - globally provides products that improve surgical safety and efficiency in the operating room including tables, lights, pendants, positioning devices and various other surgical products and accessories.
Hill-Rom and their affiliate companies; Welch Allyn, Aspen Surgical, Allen Medical, Trumpf Medical and Liko, all offer their employees challenging work experiences, a collaborative team environment, and a comprehensive benefit offering. The strongest motive for working with Hill-Rom is the opportunity to make a true difference in peoples' lives by enhancing outcomes for patients and their caregivers.
THE ROLE AS CUSTOMER SERVICE AGENT, HILL-ROM
As Customer Service Agent you will be part of the 45 people strong Nordic sales and service team. You will coordinate all aspects of customer orders including delivery and after-sales service.
The position also includes the following main responsibilities:
• To take calls from customers about products, services and orders
• To input orders into Hill-Rom 's sales order management system
• Answer queries from customers and sales staff relating to products and pricing
• Ensure quality procedures are applied
• Backup Commercial Operations colleagues as required
• Power user JDE (company ERP-system)
CANDIDATE PROFILE
We are looking for a commercially oriented person with excellent networking capabilities. The right person has good ability to communicate and engage those around him/her. It is also important to be able to manage and navigate in a growing and changing global company. Experience from working in a customer service or sales administration organization is important.
Competencies and skills
• Capable to manage and communicate internationally (through virtual, remote communication tools).
• Willing to take on responsibility and to deliver high level of service.
• Computer literacy with Microsoft Office Applications.
• Fluent in Swedish and English, written and spoken
OTHER
In this recruitment, Hill-Rom cooperates with Kandidathuset AB. If you have any questions regarding the role or recruitment process, please contact Alexander Kervall.
alexander.kervall@kandidathuset.seVaraktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2018-08-13ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2018-09-05
Klicka på denna länk för att göra din ansökanFöretagKandidathuset AB
AdressKandidathuset AB
Sveavägen 76
11359 Stockholm
KontorsadressSveavägen 76 11359 Stockholm
Jobbnummer 4285522
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