Helpdesk Support Specialist - Gothenburg
Sway Sourcing Sweden AB / Supportteknikerjobb / Göteborg
2024-06-19
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hela Sverige Publiceringsdatum2024-06-19ArbetsuppgifterWe are seeking a Senior Application Support professional who is fluent in Swedish and Finnish to serve as the primary contact for all IT service inquiries from the company group dealers. The helpdesks are placed in various locations like Bangalore, Beijing, Curitiba, Gent, Gothenburg, Greensboro and Wroclaw, and they possess strong local expertise and offer support in multiple languages with adjusted operating hours to cater to international needs.
Job Assigments:
• Answering phone calls from users and logging service requests.
• Identifying and solving issues reported in service requests by utilizing expertise in dealer and workshop applications, personal capabilities, information resources, vendor documentation, and collaboration with colleagues.
• Moving or passing on service requests to different support groups.
• Monitoring and checking the status of service requests that have been transferred to other support groups.
• Updating users on the status of service requests and handling responsibility for team service requests.
• Communicating directly with users and customers in the Scandinavian regions (Sweden, Finland, Norway, Denmark) through phone and email.
• Addressing issues that arise in Workshop applications requiring business expertise.
• Adhering to established protocols and guidelines as a part of the Global DSC Organization by managing Service Requests.
• Following ITIL and DSC Best Practices while performing tasks.
Requirements
• An ideal candidate should have experience in IT helpdesk support and be familiar with ticketing tools, preferably ITSM.
• The support representative must be fluent in English, Swedish, and Finnish languages.
• The client expects the candidate to be at a C2 level or native speaker in all three languages. In some instances, C1 proficiency may be considered, but candidates below that level will not be accepted.
• The individual must possess analytical abilities, a desire to assist customers, and the ability to troubleshoot effectively.
• This role involves frequent interactions with customers, requiring the candidate to be comfortable working in a challenging and high-pressure environment. Additionally, strong interpersonal skills are necessary to swiftly defuse tense situations.
Tillträde och ansökan
Start of the assignment: 01 August 2024
End of the assignment: 31 July 2025
Deadline: 25 June 2024
Location: Gothenburg
Contact person: +46 790 062 711
Selections and interviews are ongoing!
Om företagetSway Sourcing is a modern company that recruits in several industries on the Swedish labor market. We match candidates' skills and knowledge with the company's needs. Sway Sourcing has a company management and staff with extensive experience in the recruitment industry, both as owners and employees. We have a large network within the industries we specialize in and can therefore find the candidates who quickly become an asset for the companies.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2024-06-25
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "927".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Sway Sourcing Sweden AB (org.nr 559360-7517),
https://swaysourcing.com/ Arbetsplats Sway Sourcing
Kontakt Isabel Tataje
isabel@swaysourcing.com +46 79 006 27 11 Jobbnummer 8757940
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