Head of Service Automation (403524)
Ericsson AB / Datajobb / Stockholm
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We are now looking for a Head of Service Automation to drive SA Communication Services automation journey. In this role you will drive and align on the automation strategy with Solution Line and also be responsible for the competence build and readiness in SDU to leverage the automation capability. As a driver you will also work with the Industrialization and Automation counterparts in the MAs to ensure we drive adoption of the assets that are built and collaborate on enhancing our capability. You will also be the Solution Area driver in the DGS Next Industrialization workstream and co-driver with SL of the SWDP workstream. Looking forward to meeting you.
Job Responsibilities:
Define the target automation low-hanging fruits and coordinate with the PDU & SL to ensure appropriate prioritization
Develop and execute on the test automation strategy to achieve an 85-90% test coverage
Act as the lead coordinator for the DGS Next tracks that affect our service capability
Drive MA feedback loops and adoption discussion to ensure clear understanding of our capability including requirement management
Coordinate the automation asset development in the SDU in collaboration with SL & PDU
Track Asset utilization in the MAs and maintain business case for the various initiatives
Maintain the overall asset database for the SA in collaboration with the SDU
Develop and own the overall asset adoption strategy for both the SDU & the MA
Report service delivery KPIs on quarterly basis - monitor the usage of assets and tools
Additional Requirements:
Lead and support Service Delivery
Maintain delivery models, frameworks, job roles, assessments, and strategies
Lead sponsors on all levels within Global Service Delivery
Deploy and implement Service Delivery Strategy
Provide training and drive knowledge transfer
Key Qualifications:
You possess 8-10 years of Service Delivery experience.
Prior Knowledge of Sales Processes
Change and improvement management skills
Negotiation and argumentation skills
Project Management skills
Brand Knowledge and skills
Fundamental Leadership Competence
Financial acumen and skills
Inventing and innovating experience
You are capable of formulating strategies and concepts
Presenting and communicating information
Social, communication and negotiation skills
You excel in adapting and responding to change
Application Details:
In case of any additional questions, please contact the Hiring Manager: Youssef Lotayef, Head Of Service Delivery - SA Com Svcs -
youssef.lotayef@ericsson.com or the Recruiter -
lukasz.rokitowski@ericsson.com Location: Stockholm, Sweden
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Sweden (SE) || || Stockholm || ServEng
Req ID: 403524
Publiceringsdatum2020-10-13Så ansöker duSista dag att ansöka är 2020-10-23
Klicka på denna länk för att göra din ansökanAdressEricsson AB
Kistagången 6
16440 Kista
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Kistagången 6 (
visa karta)
164 40 KISTA
Jobbnummer 5397423
Observera att sista ansökningsdag har passerat.