Head of Sales Operations - Car Service Business
Volvo Personvagnar AB / Säljarjobb / Göteborg
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hela Sverige Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.
What we offer
Would you like to be a leader in an amazing organization serving one of the core areas of the Volvo Cars business? Would you like to be able to transform how business is being done in the Automotive Aftermarket?
Volvo Cars is on a transformation journey from a traditional wholesale business model to a digital online D2C (Direct to Consumer) business model. Requiring new capabilities both commercially and technically.
The Sales Operations team in the Car Service Business organization is responsible for how Volvo Cars is selling Spare Parts and Services with the aim to develop fit for purpose sales channels that makes the life of both professional and private customers less complicated.
You will be based in our office in Gothenburg.
What will you do
You will lead a team with the purpose to secure fit for purpose sales channels, all the way from how the offers are created, to customers buying spare parts and services as well as handling payments and deliveries. This encompasses traditional sales through our Authorized network, but also new online sales channels to both private consumers and B2B (Business to Business) customers.
You will be part of the Car Service Commercial Management Team and be responsible to set the overall strategic direction for the Sales Operations area. While setting out the strategic direction, you will also actively lead or participate in the different projects.
Your responsibility will not be limited to only guide your team to develop the sales channels, but also support the local markets in operating them. Especially for the D2C online sales channels you will support with sales and marketing, digital analytics, customer support and finance processes.
You will also be working very close with Digital to build new online capabilities which require collaboration with many different Stakeholder and parts of the Volvo organization. You will therefore drive cross-functional projects that span across Logistics, Finance, Legal, Regulatory Affairs and many others.
What you'll bring
We are looking for someone with a solid understanding of the complex commercial landscape in the Automotive aftermarket, covering both the authorized repaired network and the independent aftermarket (IAM).
We believe you have...
• You have experience of leading teams.
• Experience of building and operating digital online sales channels.
• A strong understanding of the digital landscape needed to safeguard an efficient sales process.
• Ability to drive cross-functional initiatives that cover the complete value chain.
• Experience from driving transformation and challenge the established way of doing business.
• Experience of both D2C and wholesales business models.
• Experience from both OE perspective as well as from independent aftermarket players are valuable.
You have a great financial and business understanding, previously worked in a commercial environment and are dedicated to creating hands on customer value in everything you do. Even when working with internal processes and stakeholders, you understand their effect on the customer and how to maximize customer value in the most efficient way.
On a personal level
Competence and skills are important, but personality is key, hence you have a high motivation with a positive attitude and like working with others to reach common goals.
To be able to reach our goals and mission, we need to hire the best leaders who challenges the way we think and operate, who can bring out the best of the team and who provides a challenging and inspiring work environment.
You also have entrepreneurial mindset, a strong sense of delivery and a personal eagerness to accomplish results and getting things done, in time and with quality. You enjoy managing ambiguity and setting a clear direction for the team despite ever changing surroundings.
Want to know more? We hope so
For questions about the position please contact (Head of Car Service Commercial), Ulric Selin at
ulric.selin@volvocars.com.
For questions regarding the recruitment process, please contact Senior Recruiter; Pedram Yousefi,
pedram.yousefi@volvocars.comKindly register your application as soon as possible but not later than 2023-10-29.
Please note due to GDPR we only accept application via Our Recruitment Tool.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2023-10-29
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "67279-41980222".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Kontakt Pedram Yousefi
46729669876 Jobbnummer 8187593
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