Head of Quality and Operational Excellence (245122)
Ericsson AB / Chefsjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla chefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Ericsson AB i Stockholm,
Sundbyberg,
Sigtuna,
Gävle,
Örebro eller i
hela Sverige Job summary
This is a key Leadership role within HWS Operations, the executing organization of the Repair Delivery Flow, reporting to the Head of HWS Operations (Head of Repair Flow) and a member of the HWSO Leadership Team.
The Head of Quality and Operational Excellence is responsible for continually developing the delivery strategy, coordinating strategy execution, for establishing, maintaining and evolving the necessary operational excellence frameworks, for driving business excellence, the services culture, and the communication activities required to support all of the above.
From a perception perspective, it is critical that this role be seen as a support pillar, a guide, an inspiration, a source of innovation and passion for operational excellence and the Delivery Flow's efforts to continually achieve it. This role is not meant to act as a supervisory function that monitors the quality of others.
Key Responsibilities
Strategy
Continued development of the Repair Delivery Flow strategy, in alignment with the Ericsson Delivery Strategy and the relevant business demands from Business Units and Regions.
Continued development of the Repair Delivery Flow Target Operating Model (TOM)
Ensure the Repair Delivery Flow strategy and TOM are fully integrated with the Ericsson Service Delivery Management release process.
Owner of the strategy execution roadmap and drives overall strategy visibility, understanding and adherence.
Consolidate and monitor the tactical initiatives that will be included in the Repair Delivery Flow operational plan
Operational Excellence
Ensure service delivery process, methods and tools adherence
Drive Operations Maturity Model implementation for the delivery flow
Create and deploy the service delivery quality strategy and a services culture
Develop a process efficiency framework that facilitates in-depth analytics to measure and benchmark process efficiency, determine areas of improvement, and link the improvements to the key cost and quality drivers.
Drives and/or supports improvement programs focused on quality
Drive internal and external audit planning and execution
EGMS/SOX compliance and Business Continuity Management
Communication and Culture
Develop and drive the communication plan and strategy
Single point of contact towards GSO and BL communications
Owner of the Capability Awareness strategic statement
Driver of the Services Culture
Access to all necessary information to carry out the assigned responsibilities effectively and in-line with company directives.
Issuing assignments to Repair Delivery Flow units for the purpose of fulfilling the responsibilities of the position.
Prioritize focus areas based on the value to the efficiency and quality of the Delivery Flow, in agreement with the Head of Repair Delivery Flow.
Candidate Prerequisites
Qualifications:
MSC, MBA or equivalent through experience.
Industry experience:
Telecoms / ICT Operational experience, from either Ericsson or external company.
Minimum 5 years' experience in management roles at Region/BU/GF or relevant equivalent experience in an external company
Human and Business Competences
Well-developed Leadership skills, influencing and leading by example. Self-motivated and works well under pressure.
Experience with Global set up and operations of HWS operations (reverse logistics for service units and repair handling)
Proven strategic thinking and strategy developer.
Knowledge and understanding of Product Life Cycle Handling and Sales to Delivery Process.
Excellent communication skills and a highly developed capability to engage with people to anchor ideas and proposals.
High degree of accountability and integrity.
Ability to simplify, good sense for details as well as high level thought leadership.
Performance and Results oriented with good skills in leading and motivating people and conscious of responsibility and empowerment.
Well-developed skills in Interpersonal communication and ability to communicate effectively on an executive level, both internally and externally.
Customer oriented and business minded.
Highly developed skills in driving change management.
Ability to prioritize and plan own work to meet assigned schedules and targets.
Analytical with strong problem solving capability and strategic thinking.
Good English language skills oral and written.
Business and financial awareness to ensure understanding of the implications that various courses of action will have on costs.
Very good understanding of Ericsson Business Process, Financial - and Delivery models.
Good knowledge of Ericsson Portfolio, the Market and Ericsson Customers.
Good understanding of Ericsson organizational structure, ways of working and Company directives.
Excellent Knowledge of Ericsson Service delivery strategies and processes.
Ericsson Overview
Ericsson is world's leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology.
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet's greatest challenges.
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
Publiceringsdatum2018-08-10Så ansöker duSista dag att ansöka är 2018-08-24
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 4283668
Observera att sista ansökningsdag har passerat.