Head of Product & Customer Experience
Ikano Bank AB Sweden / Kemiingenjörsjobb / Malmö
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hela Sverige Visa alla jobb hos Ikano Bank AB Sweden i Malmö As part of Ikano Group, the Ikano Bank vision is to create possibilities for better living, with the goal to simplify the everyday life of the many people. The Commercial organisation at Ikano Bank is where the Product & Customer Experience Team, the Innovation Team and our Markets come together to create valuable product propositions for our retailers, partners and customers.
We are currently looking for a colleague who shares our passion and energy to develop and drive the delivery of our product propositions across all of our geographies in line with our strategy, objectives and commercial roadmap. This role is critical in leading the global Product and Customer Experience Team, setting the direction for Ikano Bank in the future.
You will be part of Ikano Bank, where we create possibilities for a better living by delivering valuable financial services to both consumers and businesses through retailers, partnerships and directly. We do this with different perspectives, natural curiosity and long-term focus.
This is a unique chance to take great responsibility and create future opportunities for Ikano Bank. Let's achieve great things together.
Let's make a difference in finance for the many people
You will build and lead a team of Global Product Owners within competence areas such as Retail, Loans & Savings, Cards & Payments, Open Banking and B2B. The Product & Customer Experience team will work in close partnership with colleagues across our different markets, IT and other key functions.
You will have a key role in setting our strategic direction, as well as big focus on making things happen:
• Product and customer journey strategy, in line with overall Bank strategy
• Maintaining oversight over product profitability providing insight and direction to improve business performance
• Product portfolio management and development
• Creating a seamless customer journey strategy, aligning products, processes and platforms alike to achieve the optimal result
• Working together with local markets to ensure the strategy is delivered in the most fast, effective and compliant way
• Recruitment, management & development of high quality, skilled co-workers demonstrating pro-activity, initiative and ownership
We offer you
Operating at the very core of Ikano Bank, you will have an active role in various decision forums, represent us to external partners and create a great foundation for further development.
This position is more than meets the eye. You will get the chance to push boundaries and are expected to challenge the status quo. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.
Are you the one for Ikano?
We are looking for an inspiring and authentic leader with a strategic mindset and a solid understanding of banking - especially within the area of product management.
You have a strong commercial focus with a knack for seeing the big picture and possess a high-level tech understanding in a business context.
Great communication and facilitator skills are also a must in this position and you are fluent in spoken and written English.
Previous working experience in an international multi-market context is strongly preferred.
You thrive in a team-player environment and lead with Ikano's values at heart. You are experienced in building and maintaining relationships with internal and external stakeholders. Taking ownership and responsibility is important to you, and you lead by example.
We want our customers, partners and co-workers to choose us for what we stand for, what we deliver and how we deliver it. Three basic values guide our work: common sense and simplicity, working together and daring to be different. These values should feel natural to you.
Join us now - together we will find a better way
In this role you will report to our Chief Commercial Officer and, as you will be leading a team based in several different countries and working within a bank-wide scope, the role will require quite a bit of travelling and virtual meetings. We would ideally like this role to be based at our head office in Malmö, Sweden, but would be open to discussing placement at one of our other sites for the right candidate.
We look forward to receiving your application with a CV and cover letter prior to the 19th of May 2019, and please note that we are unable to accept applications via email.
We respectfully decline any contact from recruitment or advertisement agencies.
About us
Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on
www.ikanogroup.comVaraktighet, arbetstid
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Publiceringsdatum2019-04-29ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-05-19
Klicka på denna länk för att göra din ansökanFöretagIkano Bank AB Sweden
AdressIkano Bank AB Sweden
Hyllie Boulevard 27
21532 Malmö
KontorsadressHyllie Boulevard 27
Jobbnummer 4756791
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