Head of Operations
Northmill Bank AB / Controllerjobb / Stockholm
2025-05-20
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hela Sverige Northmill Bank is a pioneering financial institution at the intersection of technology and finance, committed to revolutionizing the way people manage and protect their financial well-being. We are creating a different kind of banking experience, digital yet personal.
Northmill Bank was founded in 2006 and have grown to over 200 employees in 3 countries, 2.500 merchants and 600.000 end users. We use the latest technology to develop safe, smart, and user-friendly products for our customers. They are the sole reason why we do what we do. We are a 100% cloud-based product company where technology is the driver to create smarter banking products.
Grab this opportunity to be a part of us and our journey!
About the role
As our Head of Operations, you will report to the Chief Product Technology & Operations Officer and play a key role in driving operational excellence across the business. You'll lead the continuous improvement of processes and routines across key departments such as: Customer Center, AML & Fraud Prevention, Client Onboarding (B2B & B2C) and Instore Payments (Point-of-Sale)
You'll be responsible for developing scalable processes, aligning cross-functional teams, and ensuring operational efficiency as we grow. This is a critical role that blends strategy with execution, and people leadership with data-driven decision-making.
What You'll Do
Analyze and improve processes across customer-facing and back-office functions.
Ensure compliance, quality, and risk mitigation across AML, fraud, and onboarding.
Work closely with Product, Tech, and Compliance to align operations with business needs.
Drive automation, digitalization, and continuous improvement initiatives.
Lead, coach, and develop teams across operational departments.
Define and track KPIs to monitor performance and identify opportunities.
Act as a key partner to the CPTO and leadership team in shaping the operational strategy.
Qualifications
Proven experience in a senior operations leadership role, ideally in fintech, banking, management consulting or another regulated industry.
Strong understanding of operational processes within customer service, onboarding, AML/fraud, or payments.
Data-driven mindset with a passion for efficiency and structure.
Experienced in scaling teams and building cross-functional alignment.
Natural leader and communicator who thrives in a fast-paced environment.
Fluent in English; Swedish is a plus.
Fun Facts:
Work-life balance - hit the gym two minutes away or go for a jog in the city.
Event - highly appreciated "Northchill".
Health - 5000 kr health care allowance
Breakfast and fruits every day, as well as "holy fika" each Friday.
Regular after work and celebrated successes at the office.
Stockholm's most beautiful office space that the city has to offer, right in the city center with incredible views and our very own roof top terrace.
Apply today and be a part of Northmill!
Ersättning Lön enligt överenskommelse
Så ansöker du Sista dag att ansöka är 2025-11-06
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Northmill Bank AB (org.nr 556709-4866),
https://www.northmill.com/international/ Arbetsplats Northmill
Jobbnummer 9349843