Head of Nordic Demand Planning

Verisure Securitas Direct / Administratörsjobb / Linköping
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Are you an analytical and structured Head of Nordic Demand Planning and want to make a difference within a leading international company that offers attractive employment conditions with global opportunities? At Verisure you can enjoy a challenging and rewarding career in a dynamic and fast-growing company with a strong safety agenda. We are looking for an ambitious and business-driven Head of Nordic Demand Planning located in either in Linköping, Copenhagen or Oslo.

Job Description

The Head of Nordic Demand Planning is responsible for ensuring strategic goals are met through forecast modelling, capacity planning, collaboration and effective communication. This position is responsible for a long term, short term and intraday contact volume, and providing the leadership teams with risk mitigation plans. The position will act as a support for the leaders of Customer Service within the Nordic countries, assisting with and providing guidance on performance impact analysis and operational planning. In addition, budget preparation/input and reporting assignments are an expectation of this position

Core responsibilities

• Support business decisions through the preparation of timely and accurate variable forecasts with a specific focus on improving the customer experience and maximizing operational efficiencies.

• Validate established influences/drivers and leverage advanced statistical methodologies (correlation, regression, etc.).

• Generate base schedules that ensure the ability to meet service level KPI's based on staffing forecast, skill requirements, historical contact volume and planned marketing initiatives.

• Provide analysis and recommendations to improve staffing levels, efficiency and reduction of call volumes.

• Aggregate forecast information into a comprehensive document to be published with leadership teams for headcount, budget, and capacity planning purposes.

• Evaluate and implement new methods and techniques for operational improvement.

• Lead projects that will enable continually improved processes by identifying, sharing, implementing the best practices within and across the Nordic countries.

• Provide technical and professional expertise for projects and initiatives as subject matter expert.

• Develop documentation relative to systems functionality and processes to help ensure user understanding.

• Setup proper governance for forecast reviews and provide subject matter expert support to the local countries.

Required Qualifications:

• MSc in business administration, data science, statistics or similar, or a bachelor with relevant experience.

• 2-5 years of experience in a fast-paced international company.

• Experience with demand planning, data analytics and forecasting based on statistics.

• Strong analytical capabilities and a proven track record of business impact.

• Self-driven and a structured approach to work.

• You are able quickly to identify and address challenges and improvements.

• Strong interpersonal skills with a proven track record of managing multiple stakeholders.

• Fluency in written and spoken English.

About Verisure

Verisure has undergone a severe transformation and rapid organizational growth during the last years. We are building a high-performance organization through investing in our people and creating great development and growth opportunities.

On a global scale, Verisure Securitas Direct Group is the leading European provider of professionally-monitored alarms that include 24/7 response services. We cover the whole value chain from customer insights to product development and innovation, thoughtful design, personal sales, professional installation & service and 24/7 expert monitoring solutions and services. Thanks to our customer-centred model, our 2 million+ customers are among the most satisfied and loyal in the industry. We are present in 15 countries across Europe and Latin.

Application and contact Please send your CV and application through the application form. For further information about the position please contact HR Business Partner Jeanette Flyger at Jeanette.flyger@verisure.com.

Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse

Publiceringsdatum
2019-01-21

Ersättning
Lön enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2019-07-10
Klicka på denna länk för att göra din ansökan

Kontakt
Anna Jangblad anna.jangblad@verisure.se

Företag
Verisure Securitas Direct

Adress
Verisure Securitas Direct
Gumpekullavägen 8
58278 Linköping

Kontorsadress
Gumpekullavägen 8, Linköping

Jobbnummer
4567180

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