Head of CX Communication - Viaplay
Viaplay / Marknadsföringsjobb / Stockholm
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Do you have a passion for working digitally with customer experience and communication? Excellent, we could have a match! Were currently looking for a Head of CX Communication to our office in Stockholm. If you fit this description - make our day and send us your resume!
THE POSITION
We are looking for a person who can lead and develop the Viaplay CX Communication team in a central organization with pan-nordic responsibility. Youll be analyzing customer behaviour and suggesting activities that will develop and retain our customers - digital only. You will be responsible for both calendar driven messaging and automated processes, driving usage and decreasing churn. The purpose for the Nordic Entertainment Group is to telling stories, touching lives and expanding worlds, and as part of the CX team you will be delivering on that purpose for our customers and make them stay as long as possible with us.
THE CHALLENGE AHEAD
Based on our customer communication strategy you will make sure the team initiate, build, execute and follow up on different activities. You will make sure to create the best customer experience by coordinating with other internal stakeholders from e.g. the local marketing departments, Product, Content and Customer Service team. Responsibilities include:
• Lead, engage and empower the team with clear vision, purpose and goals
• Deliver on customer strategy and roadmap to ensure alignment with company goals
• Responsible for communication plan that will develop, retain and win back our customers
• Planning and distribution of activities within the team
• Driving initiatives to develop messaging capabilities and automate communication
• Collaborate cross-functionally to establish shared priorities and road maps
• Continuously optimize way of working, develop competences, systems, tools and methods to maximize team engagement and productivity
• Define and follow up on annual cost budget
WHAT WE ARE LOOKING FOR
As a person we believe you have a proactive, self motivated and problem solving mindset and focus. Besides getting the bigger picture, you also have an ability to analyze content and communication. Structure and efficiency are your middle names. You coordinate and communicate internally in your sleep. You are also digital and curious about new systems.
• +5 years experience from leading roles in CRM or loyalty, client or agency side
• Proven ability of growing and developing teams
• Post-secondary education, an MBA with specialization in Marketing or equivalent
• Excellent analytical skills
• Understanding of databases and interest in working with customer insight data
• Experience from data driven messaging and personalization
• Strong Swedish and English skills
• Experience from the online media industry
WE WANT TO HEAR FROM YOU
Youll become part of a thriving Nordic company filled with passionate people, content and culture in our Stockholm office. If it sounds interesting - go ahead and attach your CV and cover letter. We don't accept applications through email. Any questions? Contact our recruiter Axel Olsson at
axel.olsson@nentgroup.com.
NORDIC ENTERTAINMENT GROUP (NENT GROUP) is committed to equality and diversity and we welcome applications from all qualified individuals regardless of race, religion, age, gender, sexual orientation, disability, and marital status. We want to make sure your recruitment experience is the best it can be - so, if youre selected for an interview, please let us know if there are any adjustments we can make that would be helpful for you.
Nordic Entertainment Group (NENT Group) is the Nordic regions leading entertainment provider. We entertain millions of people every day with our streaming services, TV channels and radio stations, and our production companies create exciting content for media companies around the world. We make life more entertaining by enabling the best and broadest experiences - from live sports, movies and series to music and original shows.
Varaktighet, arbetstid
Heltid Ej specificerat
Publiceringsdatum2019-04-04ErsättningFixed salary.
Så ansöker duSista dag att ansöka är 2019-06-03
Klicka på denna länk för att göra din ansökanKontaktAxel Olsson
FöretagViaplay
AdressViaplay
Ringvägen 52
10462 Stockholm
KontorsadressRingvägen 52
Jobbnummer 4711051
Observera att sista ansökningsdag har passerat.