Head of Customer Support
Rebtel / Försäljningsjobb / Stockholm
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hela Sverige Visa alla jobb hos Rebtel i Stockholm Rebtel are one of the most successful companies for international calling in the world, we have a vision of breaking down borders. We believe in an automagic experience where customers understand what they are paying for. Our customers are "internationals", people most often living in a metropolitan area with a need to communicate cross borders. We're a fearless start-up, determined to disrupt the telecom industry and shake up the present day status quo.
We started back in 2006 and are now a profitable company with a turnover of 80 million dollars, operating out of our office in beautiful Stockholm. In 2016 we decided to take the next step and are focusing on high growth to become the world's largest international calling company. We are always looking for people who share our values and ideas. Join us!
Rebtel is looking for a new Head of Customer Support
Are you looking for that rare combination: the spirit and excitement of a start up with an already existing and continuously growing business?
Ready to work hard and celebrate success together with a truly diverse team of 75 people with more than 30 different nationalities?
Want to continue creating one of the best customer support experiences on the market and be responsible for 3 customer care centers worldwide?
The role:
Responsible for Rebtel's three support centers in Stockholm, the Philippines and El Salvador; primary support channels being email and chat
Strategically develop the Rebtel support towards both increased service ratings and cost efficiency
Day to day responsible for the support function including staff management and scheduling; coaching and training in the areas of customer care and community management; reporting and follow up; partner management and escalation
Business trips are included in the role
Requirements:
Earlier experience from customer service, preferably within digital service
Minimum 3-5 years' manager experience
Strong English skills both oral and written. It's meritorious if you also speak Spanish and/or French
Good communication skills
We are looking for:
An inspiring person who knows what it takes to receive a good performance out of a group
A fast learning and proactive individual ready to grow with Rebtel
An extremely hard working person who thrive in a fast-paced environment with tight deadlines
Varaktighet, arbetstid
1 -
Publiceringsdatum2017-02-27ErsättningEnligt överenskommelse
Så ansöker duSista dag att ansöka är 2017-03-31
Klicka på denna länk för att göra din ansökanFöretagRebtel
AdressRebtel
Jakobsbergsgatan 16
11144 Stockholm
KontorsadressJakobsbergsgatan 16
Jobbnummer 3343702
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