Guest Relations Manager
Ericsson AB / Chefsjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla chefsjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Ericsson AB i Stockholm,
Sundbyberg,
Sigtuna,
Gävle,
Örebro eller i
hela Sverige Ericsson AB
About this opportunity
At Ericsson, our workplace is more than an office - it's a hub for connection, collaboration, and innovation. As part of our Global Workplace Operations (GWO), we aim to deliver outstanding services that enhance employee well-being, creativity, and productivity.
We are now looking for a Guest Relations Manager to lead the day-to-day guest experience at our Global Headquarters in Kista. The role oversees a team of Guest Relations Hosts and ensures a welcoming, professional, and seamless experience for all employees, leaders, and visitors - including VIP guests visiting our Imagine Studio, Ericsson's premier experience center.
This is a hands-on role where you'll balance people leadership with operational excellence, ensuring the highest standards of hospitality across our reception, events, and visitor services.
What you will do
• Lead and support a team of five Guest Relations Hosts, ensuring daily service excellence and team coordination.
• Oversee front-of-house operations, including reception, visitor management, and executive hosting.
• Ensure exceptional VIP handling and guest care in the Imagine Studio experience center.
• Collaborate with internal stakeholders and partners to ensure smooth delivery of events, meetings, and tours.
• Maintain and continuously improve hospitality standards, processes, and routines in line with Ericsson's workplace vision.
• Support F&B and catering coordination for meetings and events.
• Ensure compliance with health, safety, and sustainability standards across guest-facing services.
• Act as a service ambassador, fostering a warm, professional, and inclusive environment.
What you bring
• 8-10 years of experience in hospitality, workplace, or guest relations roles - ideally with some team coordination experience.
• A genuine passion for people and creating outstanding guest experiences.
• Strong operational and organizational skills with attention to detail.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Excellent communication and interpersonal skills; comfortable engaging with senior leaders and VIP guests.
• Fluent in English and Swedish (other languages are an advantage).
• It's a plus if you have experience leading a team.
• Experience in B2B services or a concierge background is also highly valued.
Why join Ericsson?
At Ericsson, you'll be part of a global workplace where innovation meets people-first thinking. In this role, you'll help create an inspiring and welcoming experience for everyone visiting or working at our headquarters - and play a key part in showcasing Ericsson's culture to the world.
Ericsson is proud to be an equal opportunity employer.
We will be reviewing the applications ongoing, so please as soon as you can and the last application date is 17th of oct.
Ersättning Undefined
Så ansöker du Sista dag att ansöka är 2025-10-17
Klicka på denna länk för att göra din ansökan Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "773589-43702888".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ericsson AB (org.nr 556056-6258)
Kontakt Menna Belacevic
+46721452591 Jobbnummer 9546512
Observera att sista ansökningsdag har passerat.