Group Payment & Checkout Leader
Ikea Retail Services AB / Chefsjobb / Malmö
2026-05-29
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We're looking for someone who wants to make it easy for customers to say yes. Someone who understands that the payment and checkout experience is more than just a transaction - it's the final step that shapes how customers feel about IKEA. If you enjoy improving experiences, working across teams and turning insights into action, we'd love to meet you.
You have solid experience (around 5+ years) within payments, customer experience or similar
You understand how customer journeys work across physical and digital touchpoints
You enjoy working with data and insights to improve performance and customer satisfaction
You're comfortable leading and influencing others, even without formal authority
You collaborate easily across functions and build strong relationships with stakeholders
You're motivated by creating seamless, simple and efficient customer experiences
WHAT YOU'LL BE DOING DAY TO DAY
Identify opportunities to improve payments and checkout based on customer needs and local market insights
Work with vendors and partners to secure efficient and cost-effective solutions
Support and train teams to ensure strong checkout routines, tools and customer interactions
Collaborate with stakeholders across IKEA to secure consistent and integrated solutions
Drive conversion and customer experience across all channels
Follow up performance through data and act on insights to improve results
Build and share knowledge within the organisation to strengthen checkout expertise
Contribute to an open, collaborative and value-driven culture
Så ansöker du Sista dag att ansöka är 2026-06-09
Via epost
E-post:
linda.ziethen@ingka.ikea.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Ikea Retail Services AB (org.nr 556661-0886)
Älmhultsgatan 2 (
visa karta)
215 86 MALMÖ
Jobbnummer 9936687