Group Manager
Hcl Technologies Sweden AB / Supportteknikerjobb / Stockholm
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hela Sverige · Ensure Operational Stability for critical applications ensuring cost efficient service, aligned operations with ITIL V3 framework covering service strategy, Service Design, Service Transition, Service Operations &Continual Service Improvement.
• Customer CSAT
• Implement Delivery strategies that result in increased customer satisfaction and in Zero post production defects.
• Drive various automations across technical tracks and Drive Critical Infrastructure Upgrades
• Drive the External/Internal Audits and stability actions across the technical tracks
• Ensure Seamless Delivery for the customer needs, it included transition & new solution implementation
• Implement the SME Development program with an objective of achieving support for upcoming new solutions proposed to customer
• Track SLA & KPI, Manage current process and implement any new process,
• Handle External Audits & Internal Compliance Reviews, Participation in Customer Workshops and Calls
• Own SIP for missing SLA and future value creation
• Define and execute skill capability building strategy
• Conduct Final interviews and Fitment of resources required for operations
• Work with HR on Attrition and retention
• Identify gaps in the existing customer environment for the specific track
Publiceringsdatum2021-06-29Så ansöker duSista dag att ansöka är 2021-07-29
AdressHCL Technologies Sweden AB
Sveavägen 21 4TR
11134 Stockholm
Omfattning Detta är ett heltidsjobb.
Arbetsgivare HCL Technologies Sweden AB (org.nr 556955-5609)
Sveavägen 21 4TR (
visa karta)
111 34 STOCKHOLM
Ansökan E-post:
Kavita.naker@hcl.com Arbetsplats Hcl Technologies Sweden AB
Jobbnummer 5836900
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